Facebook Social Counter not working

Hello masooma09,

Thanks for writing in.

Is your query solved?

If not, can you mail your query by opening a new ticket in ‘[email protected]’.

Thank you.

Hello @happysolicitor and @masooma09

Are you using the new facebook app version 2.6? If in that case can you please replace the text ‘likes’ to ‘fan_count’ in the new_fb_count function.

/**
    * Get New Facebook Count
    * */
    function new_fb_count(){
        $apsc_settings = $this->apsc_settings;
        $access_token = $this->get_fb_access_token();
        $api_url = 'https://graph.facebook.com/';
        $url = sprintf(
            '%s%s?fields=fan_count&%s',
            $api_url,
            $apsc_settings['social_profile']['facebook']['page_id'] ,
            $access_token
        );

        $connection = wp_remote_get( $url, array( 'timeout' => 60 ) );

        if ( is_wp_error( $connection ) || ( isset( $connection['response']['code'] ) && 200 != $connection['response']['code'] ) ) {
            $total = 0;
        } else {
            $_data = json_decode( $connection['body'], true );

            if ( isset( $_data['fan_count'] ) ) {
                $count = intval( $_data['fan_count'] );

                $total = $count;
            } else {
                $total = 0;
            }
        }
        return $total;
    }

But if you are using the older version of facebook app then this might not work, in that case please ask for support in our support mail.

Thanks

hi,

Are you able to create a fix for this issue?

Hello @kombilife,

Have you followed the above mentioned fix?

Thanks

I’m using api version 2.4, so this fix wont work right? Is this something you are able to code into the plugin?

Hello Kombilife,

For the facebook API version 2.4 the plugin should work fine. Have you cleared the cache counter after updating facebook app id and app secret?

But still if you are not getting facebook counter can you please email us your site url to our support mail [email protected] so that we can check the issue in your site?

Thanks

Yes I’ve cleared the Chache, about a million times and yes I’ve emailed your support Line previously. But if we resolve this issue via PM how is everyone else going to benefit from the fix?

Hello Kombilife,

We have released an update of a plugin with facebook followers count issue. Please update the plugin and let us know.

Thanks

updated, it didn’t read the numbers on it’s own so I have cleared the cache. I will be off grid for a while but will report back when I am back online

thanks

updated the app and the facebook page likes are still not updating!

Hello Kombilife,

We have just checked in your live site and looks like you have enabled the cache of a site using the cache plugin and we suspect it might be the cause. Can you please disable the cache plugin and check and let us know.

Thanks

We have already tried this but I have now disabled the cache and I will report back with the results

I tried disabling the WP super cache and this didn’t resolve the problem…

Hello there,

Thank you for writing in.

We have checked in your live site but still you are using the W3 Total cache.

Have you tested by disabling the W3 Total cache and clearing the cache for the social counters from the plugins backend?

Thanks

Hi I have WP Super Cache installed, and yes I tried disabling it, and clearing the social counter for the plugin on the backend.

I have now re-enabled the WP Super Cache as this was not causing the problem.