Facebook Product Sets Not Working

Hi @erikcuratedbidcom

It looks like you’ve already taken some great troubleshooting steps, so thank you for your diligence. It’s strange that your product sets are not syncing even though the catalog syncs properly.

One thing you could try is checking your Facebook Business Manager settings. Ensure your WooCommerce store is linked correctly and has the necessary permissions to sync product sets.

• https://woocommerce.com/document/facebook-for-woocommerce-products-are-not-displaying-in-facebook-shop/
• https://woocommerce.com/document/facebook-for-woocommerce/#other-sync-issues
• https://quadlayers.com/facebook-for-woocommerce-not-working/

If everything is correct in order and you’re still experiencing issues, it would be helpful if you could enable debug mode and share the log found in WooCommerce > Status > Logs with us: https://woocommerce.com/document/facebook-for-woocommerce/#debug-tools

Let us know how that goes. Looking forward to helping you.

I guess the problem this person is facing is the same of mine (I have just created the thread).

For good or for bad, it appears that I’ve done everything right in terms of permissions, etc. One thing that I did not do is delete the Catalog from the Facebook side in my prior tests. I could delete both the plugin, and the Catalog from FB. We have many products that we don’t sync with Facebook which would pose a challenge if I reset everything. But, if need be, I can figure out how to address this.

Regarding the Logs, I’m not clear on how to attach them to this thread, or if I copy/paste the entire log into this. Please advise.

Hello erikcuratedbidcom,

Thank you for your reply.

If you’re considering deleting the Catalog from Facebook, that could potentially resolve the syncing issue, though I understand the challenge it poses with many products not synced.

To control Facebook Sync at the product level, you can go to the Facebook tab after editing each product and update the Facebook Sync option accordingly. For more details, you can refer to this guide: Facebook for WooCommerce Documentation.

As for sharing the logs, you can either paste them directly into this thread or use a service like Gist to upload them and then share the link here.

Let me know how you’d like to proceed!

Best regards.