Facebook Product Description in HTML

  • Resolved maxcollector

    (@maxcollector)


    2 years ago

    Hello. After syncing products to Facebook Catalog, when I look at the product description in the Facebook Catalog, The description is shown in html code so the viewer sees stuff like <h2> which makes reading the description confusing for the viewer.

    I use Classic Editor so seems like what is tranferring over in the sync is the info under the “text” tab instead of the “viewer” tab. You can see a screen print here https://ibb.co/6mXpTJr

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  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @maxcollector,

    Thanks for getting in touch with us.

    The plugin just passes the description that is stored in the WordPress database as it is and Facebook is treating it as just a string and not as HTML. Facebook does not support adding HTML contents in the description field as mentioned here.

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