Facebook OG not fetching properly

Hi,

Could you please try export your current setting , then reset to default and purge all

Check again and see how it goes ?

Best regards,

I could not find the place where I can export the current setting

Thanks

Hi,

I’ve exported, then reset to default and then purged the cache.

But still the problem persists.

Kindly advise.

Thanks

Hi,

Please submit a ticket here

We will investigate it further.

Best regards,

Hi,

Thank you very much for your follow up. The issue is resolved.

Thanks

Vijila

Hi,

If you don’t mind , could you please share some information how did you resolve it ?

Best regards,

Hi,

The reason for this was malware. I replaced the .htaccess and wpconfig file to the original ones and the issue was resolved.

Regards,

Vijila