Facebook messenger chat not loading at all?

Hi @gimmebbtjason,

We checked your website and found that you have two chat plugin setup codes installed on your website which might be causing some conflicts and not rendering properly. Could you remove one of them and use the one from the official plugin? When you go through the setup flow in the WordPress chat plugin, the code will automatically be installed so you don’t need to manually inject/copy paste the code.

How to check?
– Right click on your website, and view page source
– Search for fb-customerchat and you will find that there are two <div> which means there are two setup codes in the same website.

Regards
Facebook Team

Hi, I have just installed the code in my website, it is working great in Chrome but not in Safari, my website is itrepairformby.com could you possibly help me resolve this:

1. what caused the problem
2. Steps to resolve it

Many thanks in advance!

Kind Regards,

Gem

Hi @itrcmedia,

Could you provide your website URL so we can take a look at it?

Regards
Facebook Team

Hello my messenger is not loading at all, the URL is https://soldmyhome.ca/ . Thanks.

Hello,

I installed the plugin and it works great as long as I am logged in into my wordpress site. As I log out or open the site in the incognito mode – the circle disappears. Same when I connect from the other computer (what my clients do – and they dont see the option to contacy me via messenger)

I use Plugin Organizer plugin – it may cause the issue – tho FB chat code is in the source when I am logged in (is not when not logged)

I tried to inject the code using Header ans footer Scripts plugin, but not succeeded.

Can you help please?

The wordpress site address is https://7club.com.pl

Hi @gordpg,

When we checked your website, the plugin seem to be rendering properly https://prnt.sc/uh4csh
Could you let us know if the issue is happening on specific browser for you?

Hi @elemeledutki,

Thanks for the question. Sometimes the issue can be caused by the plugin conflicting with other plugins you have that overrides the js/css part of the FB chat plugin. Another common reason is if there’s any page country restrictions set on your Facebook Page (Facebook Page –> Settings –> General –> Country Restrictions). If you set country restrictions, then it might not show up for logged out user/user in incognito.

Regards
Facebook Team

Hi,

I have deactivated, deleted and re-installed and re-activated the plugin 3 times now and the plugin is failing to deploy the code, resulting in not loading on any page. Since it is a common complain from many and there’s an issue it would be helpful if you can list down the possible cause and provide solution to try.The previous version was working well on our https://www.swissprivatetour.com and now it’s not installing. Would appreciate your help with this at the earliest convenience. Thanks