Facebook Login problems

  • Resolved mauricemark03

    (@mauricemark03)


    3 years, 4 months ago

    Hey!

    I’m using UsersWP, as well as the Social LogIn Features.
    I’m recently experiencing some trouble with the Facebook Login, what happens is the following:

    1. There sometimes is an error message occuring, it says: Couldn’t fetch the email address of a user. Please try again or use alternate login method!

    This happens on rare occasions and only sometimes, I could not figure out what triggers this error, because it not always happens when trying to log in.

    2. When I’m able to log in via Facebook, I need to log in twice. When logging in for the first time, I get redirected to my homepage after successfully logging in to my Facebook – Account. However, I’m still logged out after the redirect, the only thing that changed is that there are “#_=_” next to my URL. E.g.: https://www.forhelps.org/#_=_

    I have to click “Login” again on my website, to login with my Facebook credentials, after logging in for the second time, it works.

    Thing I tried to resolve the issue:

    1. Checked that my Facebook Account is set up properly
    2. Enabled permissions
    3. Checked for Valid Redirect – Uri: https://www.forhelps.org/uwphauth/facebook
    4. Tried things such as removing the app from my Facebook Profile and do a complete new sign up via Facebook, also created Test – Users.

    I hope someone knows a good way to solve the issues, thanks for any help!

    Regards,

    Maurice

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi,

    1. This can happen when we don’t get the email address from Facebook for a user and it can be due to either user has signed up with a phone number on Facebook. Another reason could be due to application permission needed, but if it works for other users, I think that’s not the reason.

    2. Are you using any caching on your site? If yes then try excluding login page from caching.

    Regards,
    Patrik

    Thread Starter mauricemark03

    (@mauricemark03)

    Thanks for your reply!

    As far as I’m concerned I do not use any caching plugins. I also cleared my cache. Any other ideas?
    Is there a way to enable these permissions?

    Regards,

    Maurice

    Hi,

    If you can create a support ticket on our site https://userswp.io/support then we can take a look at your website and provide you the solution asap. Please mention this ticket URL so it will be easy for us to track.

    Regards,
    Patrik

    Thread Starter mauricemark03

    (@mauricemark03)

    I have opened a support ticket,

    thank you for your help so far!

    Regards,

    Maurice

Viewing 4 replies - 1 through 4 (of 4 total)
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