Facebook for woocommerce sync

Hi @gdsystem!

`In my facebook shop i have more products than the site catalog.
I think facebook sync products that are not on the site.
i have already delete and recreate the shop by zero then i sync the products,
but i have the same problem.

I have another problem, i have some products on the site that are not sync on facebook.`

I’d recommend you delete or reset all Facebook products to start afresh: https://woocommerce.com/document/facebook-for-woocommerce-delete-or-reset-all-facebook-products/

Also,
If you can please share your System Status Report, that will help us further troubleshoot. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it into your reply here.

Thank you!

### WordPress Environment ###

WordPress address (URL): https://www.patriziafboutique.it
Site address (URL): https://www.patriziafboutique.it
WC Version: 5.8.0
REST API Version: ? 5.8.0
WC Blocks Version: ? 5.9.1
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.7.2
Log Directory Writable: ?
WP Version: ? 5.8.3 - è disponibile una versione più recente di WordPress (5.9)
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: it_IT
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.27
PHP Post Max Size: 512 MB
PHP Time Limit: 0
PHP Max Input Vars: 1000
cURL Version: 7.52.1
OpenSSL/1.0.2u

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.1.48-MariaDB-0+deb9u2
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? wp_remote_get() non riuscito. Contatta il fornitore del servizio di hosting.

### Database ###

WC Database Version: 5.8.0
WC Database Prefix: wpbout_
Dimensione totale database: 113.59MB
Dimensione dati database: 77.20MB
Dimensione indice database: 36.39MB
wpbout_woocommerce_sessions: Dati: 2.02MB + indice: 0.02MB + motore InnoDB
wpbout_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpbout_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpbout_woocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wpbout_woocommerce_order_items: Dati: 0.05MB + indice: 0.02MB + motore InnoDB
wpbout_woocommerce_order_itemmeta: Dati: 0.17MB + indice: 0.17MB + motore InnoDB
wpbout_woocommerce_tax_rates: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wpbout_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpbout_woocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpbout_woocommerce_shipping_zone_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpbout_woocommerce_shipping_zone_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpbout_woocommerce_payment_tokens: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpbout_woocommerce_payment_tokenmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpbout_woocommerce_log: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpbout_actionscheduler_actions: Dati: 1.47MB + indice: 0.73MB + motore InnoDB
wpbout_actionscheduler_claims: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpbout_actionscheduler_groups: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpbout_actionscheduler_logs: Dati: 0.47MB + indice: 0.39MB + motore InnoDB
wpbout_adtribes_my_conversions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpbout_commentmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpbout_comments: Dati: 0.13MB + indice: 0.09MB + motore InnoDB
wpbout_elfsight_instagram_feed_cache: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpbout_elfsight_instagram_feed_user: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpbout_elfsight_instagram_feed_widgets: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpbout_elfsight_whatsapp_chat_widgets: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpbout_e_submissions: Dati: 0.02MB + indice: 0.27MB + motore InnoDB
wpbout_e_submissions_actions_log: Dati: 0.02MB + indice: 0.11MB + motore InnoDB
wpbout_e_submissions_values: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpbout_icl_content_status: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpbout_icl_core_status: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpbout_icl_flags: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpbout_icl_languages: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpbout_icl_languages_translations: Dati: 0.20MB + indice: 0.09MB + motore InnoDB
wpbout_icl_locale_map: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpbout_icl_message_status: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpbout_icl_mo_files_domains: Dati: 0.06MB + indice: 0.02MB + motore InnoDB
wpbout_icl_node: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpbout_icl_reminders: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpbout_icl_strings: Dati: 5.52MB + indice: 5.03MB + motore InnoDB
wpbout_icl_string_packages: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpbout_icl_string_pages: Dati: 3.52MB + indice: 3.03MB + motore InnoDB
wpbout_icl_string_positions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpbout_icl_string_status: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpbout_icl_string_translations: Dati: 11.52MB + indice: 3.52MB + motore InnoDB
wpbout_icl_string_urls: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpbout_icl_translate: Dati: 0.13MB + indice: 0.02MB + motore InnoDB
wpbout_icl_translate_job: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpbout_icl_translations: Dati: 0.05MB + indice: 0.06MB + motore InnoDB
wpbout_icl_translation_batches: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpbout_icl_translation_status: Dati: 0.23MB + indice: 0.02MB + motore InnoDB
wpbout_instaberg_requests_cache: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wpbout_jet_post_types: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpbout_jet_smart_filters_indexer: Dati: 0.05MB + indice: 0.00MB + motore InnoDB
wpbout_jet_taxonomies: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpbout_links: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpbout_mo_openid_linked_user: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpbout_options: Dati: 10.34MB + indice: 2.16MB + motore InnoDB
wpbout_postmeta: Dati: 28.50MB + indice: 15.55MB + motore InnoDB
wpbout_posts: Dati: 6.50MB + indice: 1.03MB + motore InnoDB
wpbout_revslider_css: Dati: 0.13MB + indice: 0.00MB + motore InnoDB
wpbout_revslider_css_bkp: Dati: 0.13MB + indice: 0.00MB + motore InnoDB
wpbout_revslider_layer_animations: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpbout_revslider_layer_animations_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpbout_revslider_navigations: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpbout_revslider_navigations_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpbout_revslider_sliders: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpbout_revslider_sliders_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpbout_revslider_slides: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpbout_revslider_slides_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpbout_revslider_static_slides: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpbout_revslider_static_slides_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpbout_s2w_error_product_images: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpbout_shortpixel_folders: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpbout_shortpixel_meta: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpbout_termmeta: Dati: 0.06MB + indice: 0.06MB + motore InnoDB
wpbout_terms: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpbout_term_relationships: Dati: 0.27MB + indice: 0.16MB + motore InnoDB
wpbout_term_taxonomy: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpbout_tm_taskmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpbout_tm_tasks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpbout_usermeta: Dati: 0.41MB + indice: 0.31MB + motore InnoDB
wpbout_users: Dati: 0.06MB + indice: 0.05MB + motore InnoDB
wpbout_wc_admin_notes: Dati: 0.06MB + indice: 0.00MB + motore InnoDB
wpbout_wc_admin_note_actions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpbout_wc_category_lookup: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpbout_wc_customer_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpbout_wc_download_log: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpbout_wc_order_coupon_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpbout_wc_order_product_lookup: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wpbout_wc_order_stats: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wpbout_wc_order_tax_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpbout_wc_product_meta_lookup: Dati: 0.30MB + indice: 0.47MB + motore InnoDB
wpbout_wc_reserved_stock: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpbout_wc_tax_rate_classes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpbout_wc_webhooks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpbout_wdr_order_discounts: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpbout_wdr_order_item_discounts: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpbout_wdr_rules: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpbout_woobe_history: Dati: 0.09MB + indice: 0.08MB + motore InnoDB
wpbout_woobe_history_bulk: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpbout_wpmailsmtp_debug_events: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpbout_wpmailsmtp_tasks_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpbout_wpr_rucss_resources: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wpbout_wpr_rucss_used_css: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wpbout_wt_iew_action_history: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpbout_wt_iew_cron: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpbout_wt_iew_ftp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpbout_wt_iew_mapping_template: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpbout_yoast_indexable: Dati: 2.52MB + indice: 1.17MB + motore InnoDB
wpbout_yoast_indexable_hierarchy: Dati: 0.13MB + indice: 0.17MB + motore InnoDB
wpbout_yoast_migrations: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpbout_yoast_primary_term: Dati: 0.11MB + indice: 0.11MB + motore InnoDB
wpbout_yoast_seo_links: Dati: 0.34MB + indice: 0.19MB + motore InnoDB
wpbout_yoast_seo_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB

### Post Type Counts ###

acf-field: 4
acf-field-group: 1
attachment: 4212
custom_css: 1
custom-css-js: 1
elementor_library: 6
elementor_snippet: 1
jet-engine: 1
jet-popup: 1
jet-smart-filters: 6
jet-woo-builder: 5
manufacturer: 28
nav_menu_item: 31
oembed_cache: 22
page: 41
post: 1
product: 640
product_variation: 947
revision: 109
saswp: 3
shop_coupon: 2
shop_order: 104
shop_order_refund: 2
tabwoo: 1
wafs: 1
wishlist: 3

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (59) ###

Redux: by Extendify – 4.3.1
Advanced Custom Fields PRO: by Elliot Condon – 5.9.3
Campi Personalizzati Avanzati: by Delicious Brains – 5.10.2
All-in-One WP Migration Unlimited Extension: by ServMask – 2.42
All-in-One WP Migration: by ServMask – 7.49
Bulk remove posts from category: by MasterNs – 3.2
Simple Custom CSS and JS: by SilkyPress.com – 3.38
Customizer Export/Import: by The Beaver Builder Team – 0.9.2
Customizer Reset: by WPZOOM – 1.1.1
Delete Me: by Clinton Caldwell – 3.0
Disable Comments: by WPDeveloper – 2.2.2
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.1.2
Dynamic Visibility for Elementor: by Dynamic.ooo – 4.1.0
Elementor Pro: by Elementor.com – 3.4.1
Elementor: by Elementor.com – 3.4.6
Elfsight WhatsApp Chat CC: by Elfsight – 1.2.0
Facebook for WooCommerce: by Facebook – 2.6.9
Global Shop Discount for WooCommerce Pro: by Algoritmika Ltd – 1.4.1
Global Shop Discount for WooCommerce: by Algoritmika Ltd – 1.4.1
Site Kit by Google: by Google – 1.43.0
Import and export users and customers: by codection – 1.18.4.4
Cookie and Consent Solution for the GDPR & ePrivacy: by iubenda – 2.5.7
JetBlog For Elementor: by Crocoblock – 2.2.14
JetElements For Elementor: by Crocoblock – 2.5.9
JetEngine: by Crocoblock – 2.9.3
JetMenu: by Crocoblock – 2.1.2
JetPopup: by Crocoblock – 1.5.5
JetSmartFilters: by Crocoblock – 2.3.2
JetTabs For Elementor: by Crocoblock – 2.1.13
JetTricks: by Crocoblock – 1.3.8
JetWooBuilder For Elementor: by Crocoblock – 1.10.4
Jetpack: by Automattic – 10.2.1
Jupiter X Core: by Artbees – 1.23.0
Loco Translate: by Tim Whitlock – 2.5.4
Maintenance: by WebFactory Ltd – 4.03
Menu Icons: by ThemeIsle – 0.12.9
Social Login, Social Sharing by miniOrange: by miniOrange – 7.5.4
Product Catalog Feed by PixelYourSite: by PixelYourSite – 2.0.1
Scalapay Easy Installment Gateway: by Scalapay – 1.0.0
Schema & Structured Data for WP & AMP: by Magazine3 – 1.9.86.1
Search & Replace: by Inpsyde GmbH – 3.2.1
ShortPixel Image Optimizer: by ShortPixel – 4.22.6
WordPress Users & WooCommerce Customers Import Export(BASIC): by WebToffee – 2.2.2
WooCommerce Smart COD: by woosmartcod.com – 1.6.1
Woo Product Category Discount: by WooExtend – 4.2
Product Feed PRO for WooCommerce: by AdTribes.io – 10.7.8
Related Products for WooCommerce: by PeachPay – 3.3.10
WooCommerce Satispay: by Satispay – 1.5.2
WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.4
WooCommerce Brands: by WooCommerce – 1.6.23
BEAR - Bulk Editor e Product Manager: by realmag777 – 2.0.8.1
WooCommerce Stripe Gateway: by WooCommerce – 5.6.2
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.5
WooCommerce Wishlist: by weLaunch – 1.1.3
WooCommerce: by Automattic – 5.8.0 (aggiornamento alla versione 6.1.1 disponibile)
Yoast SEO: by Team Yoast – 17.4
WP Mail SMTP: by WPForms – 3.1.0
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.1.12

WP Rocket: by WP Media – 3.10.1

### Inactive Plugins (3) ###

Raven: by Artbees – 1.11.0
WooCommerce Admin: by WooCommerce – 2.7.2
Woo Discount Rules: by Flycart – 2.3.8

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php

### Must Use Plugins (1) ###

Elementor Safe Mode: by Elementor.com – 1.0.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #246 - /shop/
Carrello: #247 - /cart/
Pagamento: #248 - /checkout/
Il mio account: #249 - /my-account/
Termini e condizioni: #3730 - /condizioni-di-vendita/

### Theme ###

Name: JupiterX Child
Version: 1.0.0
Author URL: https://jupiterx.com
Child Theme: ?
Parent Theme Name: JupiterX
Parent Theme Version: 1.26.0
Parent Theme Author URL: https://artbees.net/
WooCommerce Support: ?

### Templates ###

Overrides: jupiterx/lib/templates/woocommerce/cart/cart.php
jupiterx/lib/templates/woocommerce/checkout/thankyou.php
jupiterx/lib/templates/woocommerce/content-product.php
jupiterx/lib/templates/woocommerce/loop/rating.php
jupiterx/lib/templates/woocommerce/order/order-details-item.php
jupiterx/lib/templates/woocommerce/single-product/add-to-cart/grouped.php
jupiterx/lib/templates/woocommerce/single-product/add-to-cart/simple.php
jupiterx/lib/templates/woocommerce/single-product/add-to-cart/variable.php
jupiterx/lib/templates/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
jupiterx/lib/templates/woocommerce/single-product/meta.php
/var/www/vhosts/patriziafboutique.it/httpdocs/wp-content/plugins/jet-woo-builder/templates/woocommerce/content-product_cat.php

### Action Scheduler ###

Completato: 2.006
Oldest: 2022-01-04 11:04:23 +0100
Newest: 2022-02-01 13:57:43 +0100

Operazione non riuscita: 6
Oldest: 2021-10-18 05:41:59 +0200
Newest: 2021-10-18 05:41:59 +0200

In attesa: 1
Oldest: 2022-02-02 13:15:18 +0100
Newest: 2022-02-02 13:15:18 +0100

### Status report information ###

Generated at: 2022-02-01 14:08:18 +01:00

Hi @gdsystem,

Could you confirm if you were able to delete the products and start a sync afresh as recommended

Could you also update your WooCommerce plugin to the latest version after sufficient backups?

Hi @simplysaru ,
i have update woocommerce plugin.
I have to put the code snippet for remove products in functions.php?
Thanks

• This reply was modified 3 years, 1 month ago by gdsystem.

Hi there @gdsystem,

Great question!

Yes, you can place the snippet in the functions.php file.

A better option would be to add the snippet via a plugin, as explained in this guide.

We recommend the free Code Snippets method to add the code, as it’s free and will allow you to add/remove the code more easily than via the functions.php file.
?
Once the snippet is in place and you’ve had a chance to try a fresh sync to Facebook, can you please let us know what happens so we can help further if the sync still doesn’t work?

Thank you!