Facebook for WooCommerce issues

  • Resolved martinhjort

    (@martinhjort)


    3 years, 9 months ago

    Hi

    Facebook have noticed issues on a customers webshop, even though they are using the Facebook for WooCommerce plugin.

    This is the errors they have received from Facebook:

    1) Invalid AddToCart parameter value. A problem on ie this url https://innoliving.dk/produkt/ekstra-hjul-til-gokart-adapter/

    2) Server external ID does not match with pixel external id. We’re sending external_ID paramater for the ViewCategory event, but apparently not in the pixel.

    3) Same as no 2, but on the ViewContent event.

    Hope there’s someone who can help ??

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi there,

    Could you please double-check that you’re not manually adding a Facebook pixel or Pixel event through your site’s header.php or another Pixel extension (Aside from the Facebook for WooCommerce extension)?

    We’ve seen similar issues caused by users adding the pixel tracking code multiple times.

    Thread Starter martinhjort

    (@martinhjort)

    Okay, I’ll have a look ??

    But this plugin should be able to handle the AddToCart event, and the external-ID value correctly?

    But this plugin should be able to handle the AddToCart event, and the external-ID value correctly?

    Yes that is correct! Facebook For WooCommerce should be able to handle those events properly ??

    Thread Starter martinhjort

    (@martinhjort)

    That’s excellent, thank you ??

Viewing 4 replies - 1 through 4 (of 4 total)
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