Facebook for WooCommerce error: (#2) Service temporarily unavailable

Hi @machine1!

Thank you for contacting us!

I am getting this error message when updating a product.

Facebook for WooCommerce error: (#2) Service temporarily unavailable

Could you try clearing your browser cache or your server cache and trying again?

If this doesn’t work please let us know.

Also, can you share with us your current System Status Report? You can get it by following the steps below:

1. Navigate to the WooCommerce > Status section of your site.
2. Once there, click on the “Get system report” button
3. Copy it by clicking on the “Copy for support” button.
4. Then paste it into your response.

Were there any major changes done to your site before receiving this error message? Also, are you using any other plugins related to Facebook?

Looking forward to your reply!

Hi @ejayfernandes

Clearing browser and server cache did not work.

I moved to a new web host about 2 weeks ago, but since then I had already edited products without any errors. This only started literally today. I edited a product yesterday without issues.

### WordPress Environment ###

WordPress address (URL): https://beautycrushskin.com.au
Site address (URL): https://beautycrushskin.com.au
WC Version: 6.1.1
REST API Version: ? 6.1.1
WC Blocks Version: ? 6.5.2
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.0.3
Log Directory Writable: ?
WP Version: ? 5.8.3 - There is a newer version of WordPress available (5.9)
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_AU
External object cache: –

### Server Environment ###

Server Info: nginx/1.21.5
PHP Version: 7.4.27
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.13-MariaDB-1:10.5.13+maria~focal
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.1.1
WC Database Prefix: wpt6_
Total Database Size: 106.31MB
Database Data Size: 85.09MB
Database Index Size: 21.22MB
wpt6_woocommerce_sessions: Data: 2.02MB + Index: 0.02MB + Engine InnoDB
wpt6_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpt6_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpt6_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpt6_woocommerce_order_items: Data: 0.17MB + Index: 0.06MB + Engine InnoDB
wpt6_woocommerce_order_itemmeta: Data: 1.52MB + Index: 3.03MB + Engine InnoDB
wpt6_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpt6_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpt6_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpt6_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpt6_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpt6_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpt6_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpt6_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpt6_actionscheduler_actions: Data: 4.38MB + Index: 2.02MB + Engine InnoDB
wpt6_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpt6_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpt6_actionscheduler_logs: Data: 2.38MB + Index: 1.83MB + Engine InnoDB
wpt6_commentmeta: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wpt6_comments: Data: 1.52MB + Index: 0.56MB + Engine InnoDB
wpt6_dgwt_wcas_index: Data: 0.20MB + Index: 0.02MB + Engine InnoDB
wpt6_dgwt_wcas_invindex_cache: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpt6_dgwt_wcas_invindex_doclist: Data: 0.23MB + Index: 0.20MB + Engine InnoDB
wpt6_dgwt_wcas_invindex_info: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpt6_dgwt_wcas_invindex_wordlist: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wpt6_dgwt_wcas_tax_index: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpt6_gpf_feeds: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpt6_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpt6_litespeed_url: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wpt6_litespeed_url_file: Data: 0.19MB + Index: 0.34MB + Engine InnoDB
wpt6_mailchimp_carts: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpt6_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpt6_nextend2_image_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpt6_nextend2_section_storage: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpt6_nextend2_smartslider3_generators: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpt6_nextend2_smartslider3_sliders: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
wpt6_nextend2_smartslider3_sliders_xref: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpt6_nextend2_smartslider3_slides: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
wpt6_options: Data: 12.45MB + Index: 0.22MB + Engine InnoDB
wpt6_pimwick_gift_card: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpt6_pimwick_gift_card_activity: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpt6_postmeta: Data: 8.48MB + Index: 5.02MB + Engine InnoDB
wpt6_posts: Data: 2.45MB + Index: 0.27MB + Engine InnoDB
wpt6_rank_math_analytics_gsc: Data: 3.52MB + Index: 5.03MB + Engine InnoDB
wpt6_rank_math_analytics_objects: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wpt6_rank_math_internal_links: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wpt6_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpt6_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpt6_termmeta: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wpt6_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpt6_term_relationships: Data: 0.23MB + Index: 0.09MB + Engine InnoDB
wpt6_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpt6_usermeta: Data: 0.41MB + Index: 0.27MB + Engine InnoDB
wpt6_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpt6_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpt6_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wpt6_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpt6_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpt6_wc_customer_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wpt6_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpt6_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpt6_wc_order_product_lookup: Data: 0.19MB + Index: 0.20MB + Engine InnoDB
wpt6_wc_order_stats: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wpt6_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpt6_wc_product_meta_lookup: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wpt6_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpt6_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpt6_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpt6_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpt6_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpt6_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpt6_wfconfig: Data: 2.47MB + Index: 0.00MB + Engine InnoDB
wpt6_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpt6_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpt6_wffilemods: Data: 6.52MB + Index: 0.00MB + Engine InnoDB
wpt6_wfhits: Data: 1.28MB + Index: 0.08MB + Engine InnoDB
wpt6_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpt6_wfissues: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wpt6_wfknownfilelist: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wpt6_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpt6_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpt6_wflogins: Data: 0.20MB + Index: 0.06MB + Engine InnoDB
wpt6_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpt6_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpt6_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpt6_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpt6_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpt6_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpt6_wfstatus: Data: 0.14MB + Index: 0.13MB + Engine InnoDB
wpt6_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpt6_woof_query_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpt6_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpt6_wpml_mails: Data: 29.52MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

acf-field: 2
acf-field-group: 1
attachment: 313
br_minmax_limitation: 7
custom_css: 3
customize_changeset: 5
cwginstocknotifier: 8
mailpoet_page: 1
nav_menu_item: 95
page: 27
post: 19
product: 183
product_variation: 28
revision: 31
seedprod: 1
shop_coupon: 30
shop_order: 367
shop_order_refund: 1
wp_block: 2
wpforms: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (35) ###

Advanced Custom Fields: by Delicious Brains – 5.11.4
FiboSearch - AJAX Search for WooCommerce (Pro): by FiboSearch Team – 1.15.1
Astra Pro: by Brainstorm Force – 3.6.5
Astra Widgets: by Brainstorm Force – 1.2.9
Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: by codewoogeek – 2.6.1
PublishPress Capabilities: by PublishPress – 2.3.4
Customer Reviews for WooCommerce: by CusRev – 4.36
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.4
Easy Notification Bar: by WPExplorer – 1.4.4
Easy WP SMTP: by wpecommerce
alexanderfoxc – 1.4.7

Facebook for WooCommerce: by Facebook – 2.6.9
Mailchimp for WooCommerce: by Mailchimp – 2.5.4
Facebook for WordPress: by Facebook – 3.0.6
Perfect Brands for WooCommerce: by QuadLayers – 2.0.4
Perfmatters: by forgemedia – 1.8.5
PW WooCommerce Exclude Free Shipping: by Pimwick
LLC – 1.23

PW WooCommerce Gift Cards: by Pimwick
LLC – 1.199

reCaptcha for WooCommerce: by I Thirteen Web Solution – 2.24
Rank Math SEO: by Rank Math – 1.0.81
Smart Slider 3: by Nextend – 3.5.1.3
Ultimate Addons for Gutenberg: by Brainstorm Force – 1.25.3
Password Strength Settings for WooCommerce: by Daniel Santoro – 3.0.0
WPC Fly Cart for WooCommerce: by WPClever – 4.2.3
WooCommerce Coupon Restrictions: by WooCommerce – 1.8.3
WooCommerce Stripe Gateway: by WooCommerce – 6.1.0
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.7
WooCommerce PayPal Payments: by WooCommerce – 1.6.4 (update to version 1.6.5 is available)
WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 2.12.1
WOOF - WooCommerce Products Filter: by realmag777 – 1.2.6.4
WooCommerce: by Automattic – 6.1.1 (update to version 6.2.0 is available)
Wordfence Security: by Wordfence – 7.5.8
WP Mail Logging: by Wysija – 1.10.2
WP Rollback: by impress.org – 1.7.1
Smush: by WPMU DEV – 3.9.5
WPForms Lite: by WPForms – 1.7.2

### Inactive Plugins (3) ###

Coming Soon Page, Maintenance Mode & Landing Pages by SeedProd: by SeedProd – 6.9.0.8
Min and Max Quantity for WooCommerce: by BeRocket – 1.3.2.3
Plugins Garbage Collector (Database Cleanup): by Vladimir Garagulya – 0.12

### Must Use Plugins (1) ###

Kinsta Must-use Plugins: by Kinsta Team – 2.4.4

### Settings ###

API Enabled: –
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #543 - /shop/
Cart: #764 - /cart/
Checkout: #765 - /checkout/
My account: #766 - /my-account/
Terms and conditions: #911 - /terms-conditions/

### Theme ###

Name: Astra Child
Version: 1.0.0
Author URL: https://bcrush.com.au
Child Theme: ?
Parent Theme Name: Astra
Parent Theme Version: 3.7.7
Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: AU
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: ?
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –

### Action Scheduler ###

Complete: 5,845
Oldest: 2022-01-17 07:30:05 +1100
Newest: 2022-02-16 21:31:03 +1100

Failed: 2
Oldest: 2022-02-09 15:42:37 +1100
Newest: 2022-02-09 15:42:37 +1100

Pending: 12
Oldest: -0001-11-30 09:39:52 +0939
Newest: 2022-02-23 11:30:35 +1100

### Status report information ###

Generated at: 2022-02-16 21:31:42 +11:00

Hello @machine1

Clearing browser and server cache did not work.

I moved to a new web host about 2 weeks ago, but since then I had already edited products without any errors. This only started literally today. I edited a product yesterday without issues.

Thank you for your feedback. Please would you check for any fatal errors logs or logs for the Facebook for WooCommerce extension for today, and share those with us.

Feel free to redact any sensitive information in the logs.

You can find the logs in **WooCommerce** > **Status** > **Logs**. Please copy and paste the logs into your reply or using a file sharing service. Here is a quick demonstration of how to browse, open, and copy the logs to share with us: https://cln.sh/uKh32rGt1cgmPAw9iRy9

Hi @pauljacobson
I dont seem to have a log file called “fatal-errors”.
and there is none specifically for “Facebook for Woocommerce” extension either, just logs for the payment gateways the site uses.

Please advise if I need to enable these logs manually, and if so how to do that.

Hi @machine1 !

Thanks for the update.

Yes, please could you enable logs for Facebook for WooCommerce. You can do that by heading to Marketing > Facebook and scrolling down to the Debug section.

Here is more on that: https://woocommerce.com/document/facebook-for-woocommerce/#section-25

Hey @rdeari
It seems to have resolved it self now.
I havent made any changes.

Thanks again.

Hi @machine1!

Glad it got sorted ??

I’m going to mark this as resolved please feel free to open another thread if anything else pops up.

Thanks!