FaceBook for Woocommerce – Could not retrieve installation IDs

Hi @philippe38000

Thanks for reaching out!

I understand that you are getting the error message above when trying to connect your WooCommerce shop with Facebook.

Can you please share with us a clear screenshot of what you see on your end so that we could address you more effectively?

If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/. You can share the direct link to the image as a response to this topic.

Meanwhile, can you please check the procedure on the support documentation below? https://woocommerce.com/document/facebook-for-woocommerce/

If you need, this tutorial with screenshots may be helpful further: https://www.wpbeginner.com/wp-tutorials/how-to-add-your-woocommerce-store-to-facebook/

Let us know how it goes!

Dear,

thanks for your answer.
Here is the screen shot link : https://www.dropbox.com/s/unfhffyywdg78uj/Capture%20d%E2%80%99%C3%A9cran%202022-11-29%20%C3%A0%2023.04.59.png?dl=0

I have follow whole procedure but can’t fix this problem.

All the best.

Philippe

Hi @philippe38000

Could you please check and ensure that Two-Factor Authentication is enabled in your Facebook Business Manager account per the steps outlined here: https://woocommerce.com/document/facebook-for-woocommerce/#two-factor-authentication ?

After enabling Two-Factor Authentication, please try re-connecting with Facebook per the guide below and let us know if that works:
https://woocommerce.com/document/facebook-for-woocommerce/

We will be standing by for your response.

Hi Philippe! ??

Since you haven’t responded in a while, I’ll mark this as resolved – we’ll be here for you if and when you are ready.

Have a good one!