Facebook for WooCommerce – Catalog Trouble

  • Resolved deliz

    (@deliz)


    4 years ago

    Hello there.

    I use the plugin since 2017, and I believe something strange happened along the way. I’ve persistently tried reaching support directly with Facebook but they couldn’t help me even a little bit. I have around 100 single products in my Woocommerce store by now. However, my Facebook Catalog (the one that updates Instagram and Facebook shop feeds) contains more than 1.7k products.

    I sell unique items. To give a bit more of context: unique vintage clothing. When they are sold, they get deleted/hidden from the Woo products catalog, and done. For a considerable time, the Instagram and Facebook feeds were getting proper updates: when products were out of stock, it showed “out of stock” right away in the tagged Instagram posts, as an example. But if the user clicked to see the whole Instagram Shop, he would see many and many products that were available two or three years before today! And they are long gone by now of course.

    I tried everything and nothing solved the issue. I’m exchanging messages with Facebook support for months, and now I have to deal with a different person for every exchanged message.

    Today I decided to reconnect the whole thing, maybe that would finally solve it. So I pressed “uninstall” on the Facebook for Woocommerce tab to reset the settings of the Pixel, Catalog and Ads Account and connect them to the shop account again.

    Ok, new connection from the Woocomerce V2 Extension to my Facebook Account. Then I set a new catalog, but it didn’t work out really well. I could only synch it using a manual feed file, and the images were missing. I tried to work it around a bit more, but I just ended up deleting this new catalog.

    Now I’m still stuck with the 1.7k products catalog. And now the new products are not even being synched properly. I just wish I could synchronize all my items fluidly from WooCommerce to Facebook without any incongruences.

    I don’t know if there are any relevant details missing, but it feels that I just wrote too much. Please leave a reply and I’ll try to get all the information you might need.

    Will I ever be able to properly synch this 100-product feed and boost up the Instagram/Facebook shopping experience to my userbase? I’m just not believing in how hard this is turning to be by now.

    Thanks in advance,
    Vini

    • This topic was modified 4 years ago by deliz. Reason: corrected and added information to improve clarity
Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi Vini –?@deliz,

    Thanks for writing to us about Facebook for WooCommerce! I apologize for the delay in getting back to you. I’m sorry to hear that the plugin isn’t working as expected. I am happy to help with this. ??

    Thanks so much for all of the information you’ve shared here! It’s very helpful. If it’s a unique item and is out of stock when sold, it should automatically be deleted from the Facebook catalog if it’s no longer available on your site.

    It sounds like this isn’t happening for you with your catalog; I’m not sure what could be causing this. Are the products still on your WooCommerce site?, showing out of stock? Would you please be able to send me a screenshot of the WooCommerce Inventory information for one of the affected products?

    Also, would you please try opening that same product in the Catalog Manager, and then click View More Fields in the product pop-up, and sending me a screenshot of that page?

    Cheers,
    Benjamin

    Hi vini – @deliz,

    It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Thanks,
    Benjamin

Viewing 2 replies - 1 through 2 (of 2 total)
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