Facebook for Woocommerce

Hi @faithaashaw,

Thanks for reaching out. Happy to help you with this!

So that we can have a more detailed discussion within the context of your site specifically, can I get you to please open up a support request with us here? (Please make sure to mention “Marcus” so I can grab it when it comes in!)
https://skyverge.com/contact/

Thanks!

Marcus
SkyVerge

Hi @skyverge Facebook for woocommerce has broken Quick edit and upload product image for all but one admin on my site. Only one particular admin profile is able to use quick edit.

When I noticed that Quick Edit worked on an admin profile and not another, I created a fresh one to see if it would work with the new one. It did not. Once I disabled Facebook for woocommerce, all admins could now use quick edit.

is there a fix for this?

I found a thread on github that stated the following in relation to this issue but didnt solve the problem

It appears to be a JavaScript issue with ‘fbq’ not being defined. I have removed (not fixed) the problem by removing the following code from the file ‘facebook-for-woocommerce/facebook-commerce-events-tracker.php’
/**

Triggers Search for result pages
*/
public function inject_search_event() {
if (is_search() && get_search_query() !== ”) {
$this->pixel->inject_event(
‘Search’,
array(
‘search_string’ => get_search_query()
));
}
}

Hi @deejaynamo,

Thanks for reaching out. Happy to help you with this!

What you’re describing does sound like a possible javascript conflict. Would you please share a screenshot of your browser’s console (how to access the console) on the admin page, after trying this action, so that I can see if you are having the same issue as the other thread?

Thanks!

Marcus
SkyVerge

thanks for your reply. here you go
https://prnt.sc/th47a1

This happens with all but one admin user

Hi @deejaynamo,

Thank you for taking the time to share that screenshot here. While there is a javascript error here, it doesn’t seem to point to the Facebook plugin specifically.

We may need to do some additional conflict testing to track down the cause, but to get started, could you please temporarily switch to a default theme, such as Twenty Twenty, and let me know if you still experience issues? If so, not to worry, I’ll have some other troubleshooting steps for you to follow.

If swapping themes does resolve the issue, it would appear to be a theme conflict and we can look into what may be conflicting there.

Thanks!

Marcus
SkyVerge

Hi @marcusskyverge

Thanks for your reply.
It’s actually a live production site with loads of traffic during the day.
I might have to clone it to another domain to try and do what you are asking safely.

However, what about the fact that it stops when you disable Facebook for Woocommerce plugin and it happens to all admin accounts except one. The one that was used during the plugin configuration. Is that a reason we should explore?

Hi @deejaynamo,

I completely understand about the site being live with traffic. We’ll see if we can’t sort this out a bit without having to set up a staging site just yet.

While I don’t see any specific red flags in the screenshot that you sent over, it is certainly interesting that this happens when the Facebook for WooCommerce plugin is enabled.

To troubleshoot a bit further, would you please confirm that you are using the latest versions of WooCommerce (4.3) and Facebook for WooCommerce (1.11.4)?

Thanks!

Marcus
SkyVerge

Hi @marcusskyverge

I can confirm that both plugins are the latest versions.
Any thoughts on the fact that it doesn’t affect one admin user?

Hi @deejaynamo,

Thank you for confirming that you are using the latest versions of the plugins.

It’s a bit trickier to narrow down possible conflicts when they are inconsistently applied. In this case, it could be a number of things like site/browser caching, individual user permissions, or another plugin or theme.

A bit more troubleshooting is likely necessary here to see if there is a conflict with another plugin or your current theme. You could also rule out the browser caching by logging in with the admin account that you know works on one of the other computers where it seems to be broken.

Would you please give those a try to see if we can further narrow down where this might be coming from?

Thanks,

Marcus
SkyVerge

Hi @marcusskyverge

So when we login with account A, where everything works on another computer where it didn’t work with account B, it still works.

This tells us its not a browser issue, internet or network issue.

I suspect certain permissions were assigned to account A during the initial Facebook for Woocommerce configuration.

It also affects tags and image upload. Account B cannot create tags in a product upload page and when they click upload featured image, they are taken to the media library instead of the dialogue for selecting or uploading images

Hi @deejaynamo,

Thanks for confirming this for us!

So that we can have a more detailed discussion within the context of your site specifically, can I get you to please open up a support request with us here? https://skyverge.com/contact/

Thanks!

Marcus
SkyVerge

Hey @faithaashaw and @deejaynamo,

It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Thanks,
Tamara ??