Facebook Feed no longer displaying

  • Resolved lauramartin

    (@lauramartin)


    6 years, 11 months ago

    I have multiple Facebook feeds setup on the website using the shortcode and now the main one is no longer working – just shows up blank. I’ve added the Access Token through your interface and have tried re-adding a new one. I’ve cleared the website cache. I’ve made sure the plugin is up-to-date. WordPress is up-to-date.

    Also, I checked and the allow_url_fopen is set to On in my php.ini file.

    Here’s the system info:

    ### Begin System Info ###

    SITE_URL: https://www.esd112.org
    Feed Them Social Version: 2.3.9

    — WordPress Configuration:

    WordPress Version: 4.9.4
    Multisite: No
    Permalink Structure: /news/%postname%/
    Active Theme: Avada Child
    PHP Memory Limit: 512M
    WP_DEBUG: Disabled

    — Webserver Configuration:

    PHP Version: 5.6.31-4+wpengine10
    Web Server Info: Apache

    — PHP Configuration:

    Safe Mode: No
    Upload Max Size: 50M
    Post Max Size: 100M
    Upload Max Filesize: 50M
    Time Limit: 3600
    Max Input Vars: 5000
    Allow URL File Open: On ()
    Display Erros: N/A

    — PHP Extensions:

    FSOCKOPEN: Your server supports fsockopen.
    cURL: Your server supports cURL.

    — FTS Settings->Global Options:

    Cache time: 1 Day (Default)

    — Active Plugins:

    Advanced Access Manager: 5.1.1
    Category Posts in Custom Menu: 1.2.3
    Company Directory: 3.0.2
    Contact Form 7: 5.0.1
    Contact Form Advance Database: 1.0.8
    Duplicate Post: 3.2.1
    Email Subscribers & Newsletters: 3.4.8
    Enable Media Replace: 3.2.1
    Feed Them Social (Facebook, Instagram, Twitter, etc): 2.3.9
    Feedzy RSS Feeds Lite: 3.2.9
    Fusion Builder: 1.4.2
    Fusion Core: 3.4.2
    Info Boxes Shortcode And Widgets: 1.9
    Insert Pages: 3.3.0
    Link Library: 5.9.15.3
    MailPoet 3 (New): 3.5.0
    Media Library Assistant: 2.70
    Post Tags and Categories for Pages: 1.4.1
    Redirection: 3.2
    Related Posts: 5.12.73
    Search & Filter: 1.2.9
    Search Exclude: 1.2.2
    Shortcodes Indep: 3.0
    Slideshow: 2.3.1
    Tabby Responsive Tabs: 1.2.3
    The Events Calendar: 4.6.12
    The Events Calendar Shortcode: 1.8
    WordPress Importer: 0.6.4
    WP Accessibility: 1.6.1

    — Custom Token or Keys added to Options Pages
    — You must have a custom token to use the feeds

    Facebook App Token: Yes
    FB App ID for Like Button: No
    Twitter Consumer Key: No
    Twitter Secret: No
    Twitter Token: Yes
    Twitter Token Secret: Yes
    Pinterest Token: No
    Instagram: No
    YouTube: No

    — FaceBook & Twitter Date Format and Timezone

    Date Format: F j, Y \a\t g:ia
    Timezone: America/Los_Angeles

    — Fix Twitter Time:

    Fix: No

    — Disable Magnific CSS:

    Fix: No

    — Fix Internal Server Error:

    ### End System Info ###

    • This topic was modified 6 years, 11 months ago by lauramartin.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author slickremix

    (@slickremix)

    Hey @lauramartin,
    It appears the feed may be working again can you confirm this for me?

    Thanks,
    Justin Labadie

    Thread Starter lauramartin

    (@lauramartin)

    It just magically just start working again…with no reason why. This makes me question the stability of the plugin but for now, I don’t have anymore time to waste. I’ll just cross my fingers it stays working.

    Plugin Author slickremix

    (@slickremix)

    Hey @lauramartin,
    Do you have any other caching plugins active? Also it could possibly be Facebook API’s were down for a short while due to all of the big news about their data breach using the API’s which we have no control over.

    If you experience issues again though feel free to hit us up!

    Thanks,
    Justin Labadie

    Plugin Author slickremix

    (@slickremix)

    Well that is some good news. One thing to always be mindful of is that all social feeds rely on the API’s provided by that specific social network and at anytime they could be making changes or updates that could cause breif outtages. So in some small way any social plugin will be at the mercy of the API providers. In this case fb did recently go through a huge issue with a company where major abuse was occurring and so I would not doubt if certain functionalities were limited in some fashion or another. This is the first report of any outtages but not getting more details on your specific case it’s tough to pinpoint the cause. Let us know of course if this happens in the near future and we’ll be glad to take a closer look:) Spencer

    Thread Starter lauramartin

    (@lauramartin)

    I did consider facebook being the issue but all of our other feeds were working fine. I had to remove one feed a while ago that never worked. It was a page that had been renamed at some point and was pointing to the old logo that never existed. That might be something to look into.

    I am also having issues where the Facebook Event Feed is no longer showing. It worked when I first installed the plugin and now doesn’t show anything. I generated a new shortcode and cleared the cache and still nothing.

    The page is https://blanchards.net/tastings/

    Any help is greatly appreciated!

Viewing 6 replies - 1 through 6 (of 6 total)
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