Facebook feed errors

Hi, we have received your email as well. We are looking into your feed and will give you a report on what could be the possible reasons for these rejections tomorrow.

We will write a proper set of actionable instructions for you so that you can overcome these issues easily.

Thanks.

1 min ago
Hi, sorry for the late response. It appears, some of the feed configurations were not done properly:

1. You need to set up category mapping in full (watch video). Some of the products are not getting proper google categories.

2. For availability, please choose the value Availibity (without underscore). (See image 1 and image 2 )

3. For description, add a sanitization called Strip tags. (see image )

4. If you have any product for which you did not assign a price, please assign them. Or make sure to choose the right value in the feed configurations (which should be regular price or price).

Let me know if you have any more questions. Thanks.

Hi,

I seem to also have a Facebook feed problem. Of the 12 products only 4 would add a category. I seem to be missing fb_product_category and the google_product_category
And they are the same category which I set up the same as the rest.
It’s for flessenborstels.nl.
How can I fix it? The weird part is, the rest of the products have the same setup.

Hi @synnaweb , did you set up category mapping for all your categories and use it in the feed?

Also, can you provide us with a link to the feed you generated?

Then I can take a look and instruct you on the settings you need to use.

Thanks.

Hi,

This is the feed.
https://flessenborstels.nl/wp-content/uploads/rex-feed/feed-380.xml

I have set up the Google category.
I did use the Google category but I can’t set the Facebook category. I did use the Facebook preset.

The weird thing is, it only seems to happen with 4 product of the same category, kunststof borstels

Hi @synnaweb , can you give a screenshot of the category mapping you set?

Sorry for my slow respons,

mapper

here is my mapping

Hi @synnaweb , we have just released an update with a fix a couple of days ago. Can you please update the plugin, clear the cache, and then check if you still face the issue?

Thanks.

yes, everything is fixed. It could also be that I added GTIN, but for now, every works. Thanks!

Great!! Feel free to open another thread if you face further issues. Thanks.