Facebook Feed Error on Live Server

hey @jimnuttall

Sorry for the troubles! In order to keep things fast by default the feeds cache (or save) for a set amount of time.

Try Clearing the cache by clicking to Feed Them tab > Settings > Global Options > Clear cache

Be sure to clear any other Caching plugins you may have installed also.

Let us know if this helped. If not let us know and we can go from there.

Justin

Hi Justin,

Thanks for quick response. No, clearing the cache doesn’t make any difference, neither does changing the cache time.

Was working perfectly locally, but something’s obviously unhappy on the production server!

Jim

Hey @jimnuttall,
Is the php versions the same on your local environment? Also can you share with me the system info for the local to so I may compare.

Thanks,
Justin

Hi,

Local system info below.

PHP version 7.0.8 locally and 7.2.7 on production. Also I am aware WordPress version are different here but I have tried after updating too with no difference.

Thanks again for your help,
Jim

### Begin System Info ###
SITE_URL: https://localhost:8888/development/eatsleepride
Feed Them Social Version: 2.6.9

— WordPress Configuration:
WordPress Version: 5.2.2
Multisite: No
Permalink Structure: /%postname%/
Active Theme: Eat Sleep Ride 2
PHP Memory Limit: 256M
WP_DEBUG: Disabled

— Webserver Configuration:
PHP Version: 7.0.8
Web Server Info: apache2229unixmod_wsgi35python2710php708mod_ssl2229openssl098zhdav2mod_fastcgi246mod_perl209perlv5220

— PHP Configuration:
Safe Mode: No
Upload Max Size: 32M
Post Max Size: 32M
Upload Max Filesize: 32M
Time Limit: 30
Max Input Vars: 1000
Allow URL File Open: On ()
Display Erros: N/A

— PHP Extensions:
json: Your server supports json.
FSOCKOPEN: Your server supports fsockopen.
cURL: Your server supports cURL.
curl_multi: Your server supports curl_multi_select.

— FTS Settings->Global Options:
Cache time: 1 Day (Default)

— Active Plugins:
All-in-One WP Migration: 6.97
Contact Form 7: 5.1.3
Feed Them Social (Facebook, Instagram, Twitter, etc): 2.6.9
WP Google Maps: 7.11.32
WP Mail SMTP: 1.4.2

— Custom Token or Keys added to Options Pages
— You must have a custom token to use the feeds

Facebook App Token: Yes
Twitter Consumer Key: No
Twitter Secret: No
Twitter Token: No
Twitter Token Secret: No
Pinterest Token: No
Instagram: No
YouTube: No

— FaceBook & Twitter Date Format and Timezone

Date Format: one-day-ago
Timezone: No

— Hide Facebook Images in Posts:

Hide: No

— Hide Facebook Error Handler:

Hide: No

— Fix Twitter Time:

Fix: No

— Disable Magnific CSS:

Fix: No

— Fix Internal Server Error:

Fix: No
### End System Info ###

Thanks for that. When you visit the Facebook Options page of our plugin does it show the access token is working ok?

Sorry for the slow reply. Yes, access token is working ok and also verifies using the Facebook debugger.

Thanks,
Jim

It appears your live server may have E_Strict on which checks for way old php 5.3 or less errors. Can you contact your hosting company and have them turn that off and see if that helps.

https://stackoverflow.com/questions/8900701/creating-default-object-from-empty-value-in-php

Thanks,
Justin

Nope, E_STRICT & E_WARNING both off.

This is a strange one!!!

Thanks,
Jim

Hey @jimnuttall,
Yes this is really weird! We have never experienced this. Can you ask your hosting service if they are blocking any incoming or outgoing connections?

Thanks,
Justin

I’m actually having the exact same issue. It was working this morning until I updated to the newest version of the plugin. My specs are very similar to those listed by the OP.

@maxxd,
Either of you guys figure this out? Not sure what is going on here pretty strange.

Thanks,
Justin

@slickremix – I’ve got a ticket in with the host to see if there’s a setting on the firewall that may be causing it. We’re getting the following error in the server logs (this is the first – there are more but they look like a waterfall caused by this initial issue):

A non-numeric value encountered in path\to\site\directory\wp-content\plugins\feed-them-social\feeds\facebook\class-fts-facebook-feed.php on line 264

So it looks like – on the production server only – the API call is returning no posts. It’s working fine on the staging/testing site, so… Hopefully we’ll find something out.

Hey @maxxd,
Awesome, Let us know how it goes. Thanks for lettings us know about that notice. In the future we will be making improvements to the feeds if they fail. We actually just made an update yesterday that improves this aspect for Twitter.

Thanks for being patient!

Justin