Facebook dont show woocommerce products

Hi @tuwebestalista,

To understand what is happening to your products, please include some screenshots to illustrate what you see.

Next, It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL(s) in your reply.
You can simply drag the image and drop it to generate a link to share.

If you see any error from Facebook for Woo under: WP Admin → WooCommerce → Status → Logs. Please copy them and paste in your next reply too.

Thanks.

there are no errors, the problem, that i get is the follow:
Product is synced:
https://snipboard.io/Ibqs7o.jpg

but in facebook if i click on the link its appear:
https://snipboard.io/HwNAzo.jpg

Hey @tuwebestalista

I understand that your products are not being posted on Facebook.

There are different reasons this could happen, please check these troubleshooting checklists: https://woocommerce.com/document/facebook-for-woocommerce/#troubleshooting

If the issue persists, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Thanks!

Continue not working only in variable products. In simple products synced is working ok.

### WordPress Environment ###

WordPress address (URL): https://botanicapetit.es
Site address (URL): https://botanicapetit.es
WC Version: 6.6.1
REST API Version: ? 6.6.1
WC Blocks Version: ? 7.6.2
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: es_ES
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.30
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 5000
cURL Version: 7.29.0
NSS/3.44

SUHOSIN Installed: –
MySQL Version: 5.7.38
Max Upload Size: 200 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.6.1
WC Database Prefix: yijCIl_
Tama?o total de la base de datos: 45.21MB
Tama?o de los datos de la base de datos: 37.18MB
Tama?o del índice de la base de datos: 8.03MB
yijCIl_woocommerce_sessions: Datos: 0.15MB + índice: 0.00MB + Motor MyISAM
yijCIl_woocommerce_api_keys: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
yijCIl_woocommerce_attribute_taxonomies: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
yijCIl_woocommerce_downloadable_product_permissions: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
yijCIl_woocommerce_order_items: Datos: 0.02MB + índice: 0.02MB + Motor MyISAM
yijCIl_woocommerce_order_itemmeta: Datos: 0.26MB + índice: 0.13MB + Motor MyISAM
yijCIl_woocommerce_tax_rates: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
yijCIl_woocommerce_tax_rate_locations: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
yijCIl_woocommerce_shipping_zones: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
yijCIl_woocommerce_shipping_zone_locations: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
yijCIl_woocommerce_shipping_zone_methods: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
yijCIl_woocommerce_payment_tokens: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
yijCIl_woocommerce_payment_tokenmeta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
yijCIl_woocommerce_log: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
yijCIl_actionscheduler_actions: Datos: 0.29MB + índice: 0.15MB + Motor MyISAM
yijCIl_actionscheduler_claims: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
yijCIl_actionscheduler_groups: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
yijCIl_actionscheduler_logs: Datos: 0.23MB + índice: 0.15MB + Motor MyISAM
yijCIl_cartflows_ca_cart_abandonment: Datos: 0.15MB + índice: 0.01MB + Motor MyISAM
yijCIl_cartflows_ca_email_history: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
yijCIl_cartflows_ca_email_templates: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
yijCIl_cartflows_ca_email_templates_meta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
yijCIl_commentmeta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
yijCIl_comments: Datos: 0.06MB + índice: 0.04MB + Motor MyISAM
yijCIl_e_events: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
yijCIl_links: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
yijCIl_nm_personalized: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
yijCIl_options: Datos: 7.17MB + índice: 0.15MB + Motor MyISAM
yijCIl_postmeta: Datos: 15.99MB + índice: 4.27MB + Motor MyISAM
yijCIl_posts: Datos: 9.71MB + índice: 0.80MB + Motor MyISAM
yijCIl_termmeta: Datos: 0.02MB + índice: 0.02MB + Motor MyISAM
yijCIl_terms: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
yijCIl_term_relationships: Datos: 0.05MB + índice: 0.13MB + Motor MyISAM
yijCIl_term_taxonomy: Datos: 0.01MB + índice: 0.01MB + Motor MyISAM
yijCIl_usermeta: Datos: 0.03MB + índice: 0.01MB + Motor MyISAM
yijCIl_users: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
yijCIl_wc_admin_notes: Datos: 0.01MB + índice: 0.00MB + Motor MyISAM
yijCIl_wc_admin_note_actions: Datos: 0.01MB + índice: 0.00MB + Motor MyISAM
yijCIl_wc_category_lookup: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
yijCIl_wc_customer_lookup: Datos: 0.01MB + índice: 0.01MB + Motor MyISAM
yijCIl_wc_download_log: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
yijCIl_wc_order_coupon_lookup: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
yijCIl_wc_order_product_lookup: Datos: 0.02MB + índice: 0.03MB + Motor MyISAM
yijCIl_wc_order_stats: Datos: 0.01MB + índice: 0.02MB + Motor MyISAM
yijCIl_wc_order_tax_lookup: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
yijCIl_wc_product_attributes_lookup: Datos: 0.50MB + índice: 0.60MB + Motor MyISAM
yijCIl_wc_product_download_directories: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
yijCIl_wc_product_meta_lookup: Datos: 0.29MB + índice: 0.40MB + Motor MyISAM
yijCIl_wc_rate_limits: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
yijCIl_wc_reserved_stock: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
yijCIl_wc_tax_rate_classes: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
yijCIl_wc_webhooks: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
yijCIl_wow_sbtn: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
yijCIl_wpforms_tasks_meta: Datos: 0.03MB + índice: 0.01MB + Motor MyISAM
yijCIl_wpmailsmtp_debug_events: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
yijCIl_wpmailsmtp_tasks_meta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
yijCIl_yoast_indexable: Datos: 1.98MB + índice: 0.65MB + Motor MyISAM
yijCIl_yoast_indexable_hierarchy: Datos: 0.09MB + índice: 0.32MB + Motor MyISAM
yijCIl_yoast_migrations: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
yijCIl_yoast_primary_term: Datos: 0.01MB + índice: 0.02MB + Motor MyISAM
yijCIl_yoast_seo_links: Datos: 0.06MB + índice: 0.02MB + Motor MyISAM

### Post Type Counts ###

attachment: 1602
custom_css: 1
elementor_library: 2
elementor-hf: 1
enhancedcategory: 1
nav_menu_item: 47
page: 21
post: 2
product: 199
product_variation: 4497
revision: 574
shop_order: 114
shop_order_refund: 1
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (16) ###

FiboSearch - AJAX Search for WooCommerce: por Equipo de FiboSearch – 1.18.1
Plantillas de inicio: por Brainstorm Force – 3.1.11
Elementor: por Elementor.com – 3.6.5
Facebook for WooCommerce: por Facebook – 2.6.16
Elementor Header & Footer Builder: por Brainstorm Force
Nikhil Chavan – 1.6.11

Product Variations Swatches for WooCommerce: por VillaTheme – 1.0.7
Sticky Buttons: por Wow-Company – 3.0.1
WooCommerce Cart Abandonment Recovery: por CartFlows Inc – 1.2.18
Variation Swatches for WooCommerce: por RadiusTheme – 2.1.1.7
WooCommerce Redsys Gateway Light: por José Conti – 3.0.6
Variation Swatches for WooCommerce: por Emran Ahmed – 2.0.3
PPOM for WooCommerce by N-MEDIA: por Najeeb Ahmad – 24.9
WooCommerce: por Automattic – 6.6.1
Yoast SEO: por Equipo Yoast – 19.2
WP Mail SMTP: por WPForms – 3.4.0
WPForms Lite: por WPForms – 1.7.4.2

### Inactive Plugins (1) ###

Product Variation Swatches for Woocommerce: por ThemeHigh – 2.0.9

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Base de la tienda: #6 - /tienda/
Carrito: #1330 - /cart/
Finalizar compra: #1331 - /checkout/
Mi cuenta: #1332 - /my-account/
Términos y condiciones: #4437 - /politica-de-privacidad-y-compras/

### Theme ###

Name: Astra
Version: 3.8.1 (la actualización a la versión 3.8.5 está disponible)
Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
Child Theme: ? – Si estás modificando WooCommerce en un tema padre que no has creado personalmente
te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo

WooCommerce Support: ?

### Templates ###

Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-06-30 15:49:04 +00:00
Options: ?
Notes: 32
Onboarding: completed

### Action Scheduler ###

Completo: 1.053
Oldest: 2022-06-29 05:22:16 +0000
Newest: 2022-06-29 16:46:33 +0000

Pendiente: 21
Oldest: 2022-06-29 16:21:38 +0000
Newest: 2022-07-04 16:49:56 +0000

Fallida: 4
Oldest: 2021-10-18 09:17:02 +0000
Newest: 2021-10-18 09:17:02 +0000

### Status report information ###

Generated at: 2022-06-29 17:38:38 +00:00

Hey @tuwebestalista

Thank you for the status report. Synchronization issues with variations may happen if there are more than 100 variations: https://woocommerce.com/document/facebook-for-woocommerce-products-are-not-displaying-in-facebook-shop/#variations. Also, an issue with product attributes may bring out the issue as discussed here: https://woocommerce.com/document/facebook-for-woocommerce/#section-28

Please let me know how it goes!

I think that is the second option:
an issue with product attributes may bring out the issue as discussed here: https://woocommerce.com/document/facebook-for-woocommerce/#section-28

Because i get the problem on vatiations. But for example with my product https://botanicapetit.es/producto/test/ ?its work when i say that is single product, it synced correctly, but with the same attributes, if i said that is a variable product i get not synced product:
https://snipboard.io/iyR9ZN.jpg
https://snipboard.io/VlAWwd.jpg

Hey @tuwebestalista

It is expected that variable products should sync to Facebook. If you have set your attributes right and with no disallowed characters. Could you reconnect your the plugin again as illustrated here: https://woocommerce.com/document/facebook-for-woocommerce-how-to-re-connect/ and then sync your products again.

Thanks

like you can see in the images the attributes are right. I reconnect 2 times again Faceboob for woocommerce but i go on without sync the variable products ??

If you can, i can give you access to the panel to try to correct it by mail to [email protected]

Hey @tuwebestalista

If you can, i can give you access to the panel to try to correct it by mail to

I know this is frustrating but this is against the forum’s guidelines. Please do not paste private information on the forums. However, to get a closer look at the issue you can create a support ticket here: https://woocommerce.com/my-account/create-a-ticket/

Thanks

• This reply was modified 2 years, 8 months ago by Daniel N. (woo-hc).