Facebook doesn’t show in Woocommerce Integrations tab, orders not syncing

Hi @lizalake –

Thanks for reaching out!

We’ve seen a few similar cases like yours, and it seems that it is happening because you’re using the featured “Shop Pay for Instagram and Facebook” that is not available for WooCommerce yet.

In this case, you would need to change the settings for making sure that it works as expected.

To do this, in WooCommerce / your site, go to Marketing > Facebook > Connection and click Manage Connection:

Image Link: https://d.pr/eGsFYF

This will take you to the page where you can manage the Shop page. It will be under the Commerce section. Go to Manage Shop as seen here:

Image Link: https://d.pr/i/iMKt5H

Now, go through and select Checkout on another website as seen in this screenshot:

Image Link: https://d.pr/i/6wIfiN

Save this, and follow through the rest. After everything is saved, go back to your Shop on Facebook and test to see if the Buy Now button was replaced with one that looks the same as from our test site.

In regards to the current order, you can let your customers know the order was done through the Facebook Pay app which is not connected to WooCommerce at all, so it cannot be canceled via WooCommerce.

As you can’t manage the orders on WooCommerce, please let the customers know that they can cancel their own order via requesting a refund/cancellation of the payment on their card.

A manual order can then be created that matches their item(s) and sent so they can pay for it anew.

Let us know if this helps!

• This reply was modified 2 years, 11 months ago by laceyrod.

Thank you very much for the response. I had seen this solution in my searches and indeed took those steps. I see now that the integration tab for Facebook will not show as all purchases will come through my website. I have contacted the customer but they have not responded, hopefully they will see the message soon and get a refund. Thank you again!

Hi @lizalake

I had seen this solution in my searches and indeed took those steps. I see now that the integration tab for Facebook will not show as all purchases will come through my website. I have contacted the customer but they have not responded, hopefully they will see the message soon and get a refund. Thank you again!

You’re very much welcome!

Fingers crossed! I hope this will be resolved as soon as your customer sees the message.

I’ll go ahead close this thread for now ??

Is the featured “Shop Pay for Instagram and Facebook” that is available for WooCommerce yet? If not do you have an eta if possible? Thanks

Hi there,

I am afraid the “Shop Pay for Instagram and Facebook” feature isn’t available in our plugin yet. But I would be happy to forward your request to the team for consideration. While I am not able to provide detailed information on the point of time of any new implementation.

It would be great to have you add your ideas to the Ideas Board, which is where developers go to look for future plugin features and improvements.

We appreciate your feedback and thank you for your support. Please let us know if we can help you with anything else.

Best,