Facebook didn’t sync good

Hey there, @nguyentrongtiep! Thanks for contacting us. I’m happy to help you.

If the products in your store should be syncing but aren’t, I’d recommend trying to disconnect and re-connect the Facebook integration plugin, as?described in this doc.

Please try this and let us know how it goes ??

If the issue persists, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Looking forward to your reply.

Have a wonderful day!

Hi @carolm29,

OK. I’ll try to do it and get back to you on Monday. Thanks!

Hi @nguyentrongtiep,

Thank you for your response. It’s great to hear that you’re going to try the suggested steps. Remember, if you encounter any issues or have any questions while you’re working on it, don’t hesitate to reach out. We’re here to help!

Looking forward to hearing from you. Have a great weekend!

Hi there,

It reconnected but it didn’t update on the Facebook. I uploaded the system report. Please look at it. Thanks!

This is report file

• This reply was modified 11 months, 1 week ago by nguyentrongtiep.

Hey, @nguyentrongtiep!

Thanks for trying and for the report.

I see you have outdated versions of WooCommerce & Facebook, as well as the WordPress version.

We recommend keeping everything updated. Regularly updating plugins helps maintain your site’s security, performance, and compatibility while ensuring you benefit from the latest features and improvements.

So please update everything, WordPress, your theme and all plugins and check if the issue persists.

If it does, please let us know so we can assist you further.

Looking forward to your reply.

Have a wonderful day!

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Hi @carolm29 ,

I already updated all plugins but that issue is still there. This is WC report file. Please help.

Thank you!

Hey, @nguyentrongtiep!

Thanks for getting back to us.

To confirm, you mentioned you can’t delete the product on Facebook too, correct? Can you share more details on what happens? Does it just not do anything or do you get an error message when you try to delete them there?

Can you also please share the Fatal error logs and Facebook error logs (if any) under WooCommerce > Status > Logs so we can take a look? Then you can use the selector to search for Fatal Errors and Facebook errors.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Looking forward to your reply.

Have a wonderful day!