Facebook Connected Profile Constantly Expires

  • Resolved gskyknight

    (@gskyknight)


    2 years, 8 months ago

    Greetings,

    To begin with, I would like to thank you for developing and providing this plugin to the WordPress community.

    I have been a user of the plugin for the last few years and I am sorry to discover that after the recent updates, the Facebook connected profile constantly expires. This strange behavior leads to unforwarded social messages to Facebook and persists even after successfully having “refreshed” the profile connections. In fact, this also happens even after completely deleting the profile and linking it back again.

    I shall be most grateful if you could provide any assistance on the issue.

    Thank you in advance.

    Best Regards,
    George

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Antonio Villegas

    (@avillegasn)

    Hi @gskyknight

    Thanks for contacting us. We invalidate a Facebook profile after trying to publish a message to Facebook that fails with some specific error code from Facebook. If you are having trouble with Facebook profiles, please take a look at the following entry in our knowledge base.

    If nothing works, please contact us via email to support.testing at neliosoftware.com and let us know the URL of the site where you have Nelio Content installed. With that info, we’ll further investigate your failed messages causing the Facebook profiles to get invalid. We’ll provide more guidance from there on.

    Regards,
    Antonio

    Thread Starter gskyknight

    (@gskyknight)

    Hi Antonio,

    I can confirm that everything works as expected now. Thank you for your quick response. I am really grateful for your support on the issue.

    Best regards,
    George

Viewing 2 replies - 1 through 2 (of 2 total)
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