Facebook checkmark not showing

  • Resolved Anonymous User 16227606

    (@anonymized-16227606)


    3 years, 11 months ago

    Hello, I followed all steps in your guide.

    However, the Facebook checkmark is not showing.

    screenshot-developers-facebook-com-2021-04-03-10-21-35

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi,

    It seems that you are using our pro version. Please create a topic on our premium support forum: https://villatheme.com/supports/forum/plugins/woocommerce-abandoned-cart-recovery/. We will help you to check it.

    Best regards,

    Thread Starter Anonymous User 16227606

    (@anonymized-16227606)

    Hello,

    I have indeed but I’m not planning to buy additional support as the plugin is not working. I’ve followed all steps, yet it does not show the tickmark. The Facebook app has all the required permissions.

    Dylan

    Hi,
    In this case, we are afraid about some conflicts code on your site.

    When did you buy our plugin? The support service always go along with the pro version.

    Thread Starter Anonymous User 16227606

    (@anonymized-16227606)

    Hello,

    I have a solid theme that has been coded properly so that doesn’t make sense, I believe this problem has occurred earlier, you guys changed something in the code back then.

    I don’t understand why this hasn’t been added in an update…

    Purchase Date: 2019-10-05 10:47:40 UTC

    It’s IMO absolutely mad that I need to buy an additional support package because your plugin is not compatible.

    The problem may be caused by the changes in policy from Facebook or your server. We can not give you a solution until we file the causes of your problem. Please contact us via [email protected]

Viewing 5 replies - 1 through 5 (of 5 total)
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