Facebook chat plugin doesn’t work.

Hi @mdsabir07,

We actually just released a new version (v2.2) … about 15 minutes ago ?? Can I ask you to update and reinstall / setup from scratch?

Thanks!

Facebook Team

Sorry, It doesn’t work after the updated latest version (2.2).
https://prnt.sc/17ox7zs

But my old custom code (got it from Facebook) for the chat, it’s working well. Only not work the facebook official plugin.

I’ve had a look at your website, and it looks like the code for the plugin has actually been commented out in your markup ?? This would explain why it’s not loading. Are those comment tags deliberate?

Facebook Team

Hi,
Yes, you are right. I didn’t remove the code. Because I will use it in case the plugin wouldn’t work. My code works fine.

Do you think I should remove the code? then the plugin will work?

Thanks

I checked by removing the plugin custom code.
But facebook latest version plugin doesn’t work.

I should uninstall the plugin.

Hi @mdsabir07,

I seem to be unable to load your website at all right now :/ Has it been taken offline?

Facebook Team

Hi @facebook
The website has online.
I remove the plugin and using my old custom code. Now the chatbot working fine.
I have tried this plugin to install many websites. Because I’m a web developer.
But the plugin not works properly. Then I used another Facebook plugin and they are working well.
Finally, I will not use this plugin.

Anyway, thanks for your reply.

Hi @mdsabir07,

I was able to connect to your website, and can see that the plugin appears to be working fine now! I’ll mark this as resolved, but please let us know if you encounter any further issues.

All the best,

Facebook Team