Facebook chat- How to avoid guest chats

  • Resolved cartseg

    (@cartseg)


    4 years, 3 months ago

    Hello

    this plugin was working well but now it is terrible. Since the last update people can write chat as guests without using their facebook account and we are unable to answer to some of them because on facebook it says: “you cannot contact this person anymore”…. please HOW TO DISABLE GUEST CHATS?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Facebook

    (@facebook)

    Hi,

    Thanks for the feedback. In order to disable guest mode, you will have to run the plugin setup again and it will have an option for you to toggle guest mode. Guest mode session persists for 24hr or until the user end the chat.

    Regards
    Facebook Team

    Thread Starter cartseg

    (@cartseg)

    isn’t there a way to avoid run the plugin setup again?
    Why don’t you make plugin settings like all other plugins?

    Hi! I have a question related to this.

    I would like to display the chat only if the user can be automatically identified.
    Meaning that if the customers is for instance surfing through incognito mode then that chat widget will not even be displayed.

    Is this possible to achieve?

    Thread Starter cartseg

    (@cartseg)

    isn’t there a way to avoid run the plugin setup again?
    Why don’t you make plugin settings like all other plugins?

    Plugin Author Facebook

    (@facebook)

    Hi @cartseg,

    Thanks for the feedback. Currently, the only way to disable the guest mode is to re-run the setup flow. It saved your previous settings, so you don’t have to reconfigure other settings apart from disabling the Guest Mode.

    Hi @tobbecokta,

    We don’t currently have the feature on differentiating user in incognito mode. However, if you turn off guest mode, then only users that logs in aka user has has a messenger account will be able to chat with your business.

    Regards
    Facebook Team

    Hi,

    Sorry I was not clear enough!

    What I mean is that I want to check if the visitor is identified by Facebook or not.
    If he is; then show the Messenger chat widget.

    If the visitor is not identified by Facebook, then don’t display the Messenger Chat widget. In this scenario I will (instead of letting the customer chat as guest) show another external chat widget which the visitor can use.

    Is this possible? I read something similar https://stackoverflow.com/questions/51171087/check-if-user-is-logged-in-to-facebook-customer-chat-plugin

    Br,
    Tobias

    Plugin Author Facebook

    (@facebook)

    Hi @tobbecokta,

    It is currently not supported by default in the chat plugin. But you can leverage the FB javascript and rely on FB.getLoginStatus to check if user is a logged in FB user. The logic will be something like if the get login status is not connected, you can hide the plugin and show it only when the status returns connected.

    https://developers.facebook.com/docs/reference/javascript/FB.getLoginStatus/

    Regards
    Facebook Team

    • This reply was modified 4 years, 2 months ago by Facebook.
Viewing 7 replies - 1 through 7 (of 7 total)
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