Facebook Catalog doesn’t update

Hi @tommatican,

Thanks for reaching out!

I understand some products are not syncing to your Facebook Catalog. Could you tell us a little more about the products that aren’t syncing?

❶ Are any of these virtual products?
❷ Do they all have the Facebook Sync setting set to “Sync and show in catalog”?
❸ Do any of these products belong to a category or have a tag that’s excluded from sync in the WooCommerce > Facebook > Product Sync settings?

You can read more about sync issues here:

https://woocommerce.com/document/facebook-for-woocommerce/#sync-issues

Looking forward to hearing from you!

Hi Mirko, thank you for your response. My catalog has no virtual products, the products are all sync and showing the catalog and I there’s no tag excluding products.

Hi @tommatican!

Thank you for the update.

Could you please confirm if the Enable products sync option is enabled under Marketing → Facebook → Product sync?

If enabled, please click the Sync products button in the place described above to force product synchronization and see if it helps to solve the issue.

If the issue persists after this, sometimes deleting all the products from the Facebook Catalog and letting things sync again could help solve strange issues.

To do this, please add the code snippet found here:
https://woocommerce.com/document/facebook-for-woocommerce-delete-or-reset-all-facebook-products/

You can use a plugin like Code Snippets to add this snippet without having to edit your PHP code.

Once you do this, check if the issue persists.

Let us know how it goes for you!

I did these several times and still doesn’t work.

What can I do?

Hi there,

Sorry to hear that.

I did these several times and still doesn’t work.
What can I do?

Can you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?That will help to get a better understanding of your site setup, thanks.

Thank you, here it is:

<blockquote>### WordPress Environment ###

WordPress address (URL): https://perritorio.com
Site address (URL): https://perritorio.com
WC Version: 6.9.3
REST API Version: ? 6.9.3
WC Blocks Version: ? 8.3.2
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: –
Language: es_ES
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.30
PHP Post Max Size: 256 MB
PHP Time Limit: 360
PHP Max Input Vars: 8000
cURL Version: 7.71.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 10.3.36-MariaDB
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.6.1
WC Database Prefix: wp_
Tama?o total de la base de datos: 223.75MB
Tama?o de los datos de la base de datos: 182.29MB
Tama?o del índice de la base de datos: 41.46MB
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### Post Type Counts ###

acoplw_badges: 4
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amn_mi-lite: 2
attachment: 3422
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blocks: 24
br_labels: 2
cartflows_flow: 1
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product_variation: 775
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### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (35) ###

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WooCommerce Advanced Product Labels: por BeRocket – 1.2.3.8
CartFlows: por CartFlows Inc – 1.11.1
Editor clásico: por Colaboradores de WordPress – 1.6.2
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Joinchat: por Creame – 4.5.10
Simple Custom CSS and JS: por SilkyPress.com – 3.40
Customer Reviews for WooCommerce: por CusRev – 5.3.7
Email Customizer for WooCommerce: por ThemeHigh – 2.5.2
Facebook for WooCommerce: por Facebook – 2.6.23
Site Kit by Google: por Google – 1.83.0
Loco Translate: por Tim Whitlock – 2.6.2
Mailchimp for WooCommerce: por Mailchimp – 2.7.5
Payment Reminder for WooCommerce: por SKROTRON – 1.0.6
Perfect Brands for WooCommerce: por QuadLayers – 2.2.4
PixelYourSite: por PixelYourSite – 9.2.0
Product Variations Swatches for WooCommerce: por VillaTheme – 1.0.8
Redirection: por John Godley – 5.3.4
Stock Sync for WooCommerce: por Lauri Karisola / WP Trio – 2.2.0
SVG Support: por Benbodhi – 2.5.1
Facebook for WooCommerce - settings tools: por SkyVerge – 1.0.0
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BEAR – Bulk Editor and Products Manager Professional for WooCommerce: por realmag777 – 1.1.2
WooCommerce Cart Abandonment Recovery: por CartFlows Inc – 1.2.19
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Advanced Order Export For WooCommerce: por AlgolPlus – 3.3.2
WooCommerce Auto Restore Stock: por Gerhard Potgieter – 1.0.1
WooCommerce Conversion Tracking: por weDevs – 2.0.10
WooCommerce Google Analytics Integration: por WooCommerce – 1.5.14
WooCommerce Product Stock Alert: por WC Marketplace – 1.7.5
Transbank Webpay Plus: por Transbank – 2.7.6
WooCommerce: por Automattic – 6.9.3
Yoast SEO: por Equipo Yoast – 19.7.1
WP Rocket: por WP Media – 3.12.0.5
WPForms Lite: por WPForms – 1.7.6

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: ?
Force SSL: –
Currency: CLP ($)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Base de la tienda: #6764 - /tienda-online/
Carrito: #6763 - /carro-compras/
Finalizar compra: #6762 - /checkout/
Mi cuenta: #6761 - /my-account/
Términos y condiciones: #1415 - /terminos-y-condiciones/

### Theme ###

Name: Flatsome Perritorio
Version: 3.0
Author URL: 
Child Theme: ?
Parent Theme Name: Flatsome
Parent Theme Version: 3.16.0
Parent Theme Author URL: https://uxthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product-cat.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/rating.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php
flatsome/woocommerce/content-product_cat.php

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2021-11-15 22:49:13 -04:00
Options: ?
Notes: 31
Onboarding: completed

### Action Scheduler ###

Complete: 9.469
Oldest: 2022-09-21 13:59:21 +0000
Newest: 2022-09-26 13:36:34 +0000

Failed: 15
Oldest: 2021-04-07 18:27:06 +0000
Newest: 2022-09-21 21:57:01 +0000

Pending: 11
Oldest: 2022-09-26 13:37:34 +0000
Newest: 2022-10-11 16:49:23 +0000

### Status report information ###

Generated at: 2022-09-26 09:36:49 -04:00

Hi there @tommatican ??

I did these several times and still doesn’t work.

What can I do?

Thank you for providing us with the site’s System Status report.

It appears there is also the Facebook for WooCommerce - settings tools: por SkyVerge – 1.0.0 plugin active concurrently.

Feel free to deactivate it, and then follow-up with deleting all the products from the Facebook Catalog and letting things sync again.

To do that, please follow the instructions found here:
https://woocommerce.com/document/facebook-for-woocommerce-delete-or-reset-all-facebook-products/

Let us know how it goes!

I tried doing this, and now have less products:

The original product I duplicated was deleted.
But the other new products, doesn’t appear.

Hello @tommatican,

Perhaps your host is using some sort of script that terminates processes taking longer than a certain number of seconds.

WPEngine does this with their WordPress instances: https://woocommerce.com/document/facebook-for-woocommerce/#sync-issues

Can you reach out to your host to make sure that’s not the case?

Also, please try re-syncing again but this time disable all plugins except WooCommerce and the Facebook extension.

Let us know how things go!

Ok, I corrected this. I had over 5000 characters in my products. Now my products are shown as hidden, but in woocommerce I have them as showing: https://ibb.co/94nX8cN

Ok, I corrected this. I had over 5000 characters in my products. Now my products are shown as hidden, but in woocommerce I have them as showing: https://ibb.co/94nX8cN

Can you please check your products are not set to sync and hide?

Screenshot: https://i.imgur.com/vVBJzqC.png

I have them all synced and showing.

Hi @tommatican,

It seems your product is hidden in Facebook (Oculto en las tiendas).

Are you following the instructions from Facebook to show the product in your Facebook shop? You can click on the links “Obtén más información sobre cómo
controlar qué productos aparecen en tu tienda” and “Solucionar problemas”.

Here’s more info on how to hide or show products in your Facebook shop.