Facebook Catalog Connection Fail

  • Resolved tinchorinaldini

    (@tinchorinaldini)


    3 years, 11 months ago

    I tried to connect the Facebook catalog through the plugin but it threw an error. From Facebook they recommended that I deactivate the Commerce Manager and retry the link from the plugin.

    I took a couple more steps forward but in the final linking stage it threw me the error “Something went wrong when connecting to facebook!” From then on I could never go back.

    I contacted facebook support again and they told me that it was not their error but WooCommerce and the Plugin

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  • AJ a11n

    (@amandasjackson)

    Hi @tinchorinaldini

    First, make sure you’re updated to the latest version of the “Facebook for WooCommerce” plugin.

    Then, at the connection step “What is Woocommerce Integration allowed to do” make sure all fields are enabled. Facebook recently updated its settings to toggle “Manage your business” permission to Off by default.

    If none of those things work, as the error that you’re seeing isn’t very informative, we have a snippet that will give us some additional error information. This should give us a better indication as to what might be happening here.

    Can you please add the following snippet to your site and attempt to connect to Facebook again? If you aren’t familiar with adding custom code to your site, here is some information as to how to do it. We recommend the free Code Snippets method.
    You can view the snippet here:


    add_filter( 'wc_facebook_connection_proxy_url', function() { return 'https://wc-connect-test.skyverge.com/auth/facebook/'; } );

    Once the snippet is in place and you have had a chance to try to connect to Facebook again, would you please send us a screenshot or text of any additional error messages that show?

Viewing 1 replies (of 1 total)
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