Facebook Ad Product Pic Sizes all wrong

Hey @butwhyowhy!

Thanks for reaching out to us, appreciate it! ??

So, as you said, this is an advertisement on Facebook, not a page in your Facebook shop. As such, this is likely not related to our plugin. The plugin sends the image URLs to Facebook and that’s where Facebook handles everything after that.

You might want to look at this resource here that lays out recommendations for image sizes and see if updating your images to these recommended sizes helps out:

https://www.facebook.com/business/help/686259348512056?id=725943027795860

Would you please let me know if that helps out at all?

Thanks so much!

Julie ??
SkyVerge

Hey @butwhyowhy,

It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Thanks,
Tamara ??