Extremely dissapointed with Pro version and support team

Im working very hard on optimizing my content for better rankings. Im using this tool to track the results and to choose wich posts to update for each keyword.

The free version works relatively well, for a free service we cannot ask for more. But then there is the trap…!

The paid PRO version however is extremely buggy. I have some keywords wich not update position since 6 days ago. Yes i have 6 days waiting for an update which must happen DAILY as part of the pro plan. Aditionally the search volume per keyword offered by the paid version doesnt update either. I have only 224 keywords of 2000 keyword limit, and i only get search volume for about 80 keywords.

I sent 2 tickets to wincher support and i got an absurde response like this:
“Serach volumes is something we have had an issue with extracting for quite some time
now,
its now days a manual process which is done when time allows. Still trying to figure
out
what we can do to get it automated again. Search volumes is however just an extra
feature which we never promised to work and dont charge for.

Best Regards
G?ran S?flund
1st-line support technician
“

So they advertise a FEATURE like search volume includen in the PAID version, to push you into pay the Pro version, but then the promised feature had some issues. And give this absurd excuse: its just an extra they are giving you for free. Only for the Paid version of course. The free version doesnt include this “Extra Bonus free fetaure”

Please people be serious. If you have a bug ok, work to solve it, but do not pretend your customers are idiots. Your charging a fee for a service with technical difficulties. your advertising something not being delivered to the customer, PERIOD. Solve that or dont offer such feature.

I wait my issue to be solved to change my rating. Lets see if this software really have some human behind who cares about the product quality, reputation and customer service.

Otherwise i will cancel my pro version recurring fee. Im paying and getting almost the same i get with the free version.

To all the readers. Save your money and do not upgrade until this issues are solved.