Extremely bad support for pro version

  • 13/9/24 – Support for this plugin continues to be NON EXISTENT for the paid version. I recommend to anyone NOT to buy this plugin. Despite numerous messages, no one responds. I have never experienced such bad support from any other developer.

    When I first complained, they did respond quickly but since then nothing!

    Support is extremely bad for the Pro version. I complained about the bad support and for a short while they were apologetic and responsive. After a couple of weeks they were once again very slow or did not reply to support requests. It seems that if you complain, they respond well for a short while, then they go back to being slow. There seems to be a total lack of care and concern for their customers.

    Now, I have still outstanding issues, with promises of responses but have received nothing. I have never dealt with any other developer/coder/brand that has such a high disregard for their customers.

    Themeboy seem to be con artists.

    I’ve purchased many premium themes and plugins and this is the first one I’ve had support issues with.

    Their showcase page here: https://www.themeboy.com/showcase/, at first glance looks good, however, most links are dead or show evidence that themeboy products are not being used. This page is clearly designed to mislead potential customers into buying products.

    9/9/24 – I find I am once again having to leave a negative review because of the lack of support. I previously raised the same issue. Following my previous complaint, support improved but only for a short while. I am now finding I am just NOT receiving response to queries.

    When I first bought this plugin, I was looking forward to using it for several projects. However, I will never buy another licence or want to use it. Themeboy support is just made up of false promises and they seem to have no respect or regards for their customers. It is simply appalling. I have never known of any other plugin developer to be so bad.

    DON’T UNDER ANY CIRCUMSTANCE BUY THE PAID VERSION OF THIS PLUGIN. IT IS NOT DESERVING ON EVEN ONE STAR.

    • This topic was modified 4 months ago by mikelidbetter.
    • This topic was modified 2 months, 1 week ago by mikelidbetter. Reason: Support is still one of the worst!
    • This topic was modified 2 months, 1 week ago by mikelidbetter. Reason: Support getting worse
Viewing 1 replies (of 1 total)
  • Plugin Contributor Nabil

    (@nabil_kadimi)

    Mike,

    We disagree with being called con artists and prefer not to engage on that level.

    We have responded to over 50 of your tickets, except for 4 marked as spam by HelpScout. We provided solutions, but you were not satisfied with the results.

    Our 30-day refund policy is in place for customers to test the product and decide if it’s right for them. After this period, claiming it’s not suitable is not reasonable.

    Nabil

Viewing 1 replies (of 1 total)
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