extraction of backup file, Stops at 54%

  • Resolved flemselemse

    (@flemselemse)


    3 years, 11 months ago

    I hav troubles when I restore my Backup, if I select full restoring, my wordpress installation crashes and I have to reinstall from scratch.
    If I only select to restore files, I only get plugins. and then I need all my pages.
    When I try to extract my backup, the proces stops at 54%.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @flemselemse ,

    Thanks for sharing the problem with us.

    Could you please, send the restore log files of the failed restores, so we can analyze the issue?

    You can download the mentioned log file by this article link:
    https://backup-guard.com/products/backup-wordpress/doc/download-restore-log

    Please send it via wetransfer.com using the link retrieving option.
    Like this: https://prnt.sc/qr3ntv

    In case you don’t have an access to your dashboard, you can download it using FTP client. All the backups and related stuff (e.g. log files) have been located in “/wp-content/uploads/backup-guard/” directory.

    And if possible, please, send the backup archive file as well so we can understand why it isn’t possible to extract it. Once again you can send it via wetransfer.com to [email protected] and mention this thread link in your message.

    Thank you.

    Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @flemselemse ,

    Hope you’re fine.

    We haven’t heard back from you regarding the restore log files and the archive file.
    Please, send them to us if possible.

    Thread Starter flemselemse

    (@flemselemse)

    I send you my backup file, because the main trouble is to extraxt the file.
    the proces stops at 54% so I can′t go further.
    The file is at wetransfer at this link: https://we.tl/t-4yiqfKNnW0

    Best regards
    Flemming Hansen

    Plugin Support Support Backup Guard

    (@backup-guard)

    Dear Flemming Hansen,

    We checked the backup file and were able to extract it successfully.

    So, it’s not clear why the extraction got stuck on your end.
    To be able to understand why the restore failed, could you, please, send the restore log the same way as the backup file?

    Thanks beforehand.

Viewing 4 replies - 1 through 4 (of 4 total)
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