Extracted full backup is not a full backup

  • Resolved MJ

    (@maxwelljacobs)


    9 months, 4 weeks ago

    Hi there,

    I’ve successfully taken a full backup, which can also be restored. However, when extracting the backup, it seems to be missing most files files. i.e. the first and only folder is wp-content. Everything else is missing.

    If extracting a full backup is not part of the free plan, then can you please recommend the best .sgbp extractor for Mac?

    Thank you,
    Max

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author JetBackup

    (@backupguard)

    Hello mj,

    To clarify, JetBackup for WordPress backs up only the essential files/folders in order to restore the website. This includes the plugins, themes, and database, and they are all contained in the wp-content folder.

    For more information, please refer to our documentation HERE.

    Best Regards,
    The JetApps Team

    Thread Starter MJ

    (@maxwelljacobs)

    Hi there,

    Thank you for your reply and clarification.

    I’ve checked your documentation and it is confusing where it says ‘Full Backup – Backup your entire WordPress site.’ When in fact, the plugin does not take a full backup of the entire site. As you said, it only takes a backup of essential files and folders, but not all files and folders. It might be best to change your documentation to reflect this.

    With that being said, your backup plugin does work very well. I was just hoping for the option to backup and extract all files and folders.

    Thank you,
    MJ

    Plugin Author JetBackup

    (@backupguard)

    Hello,

    I’m glad that I was able to clear up any confusion.

    For further insight, we backup only the essential folders (plugins, themes, databases) in order to increase the restore reliability of the backups in newer/updated WordPress versions.

    We appreciate your feedback and continued support for JetBackup!

    Thank you,

    The JetApps Team

Viewing 3 replies - 1 through 3 (of 3 total)
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