Extra shipping class being applied, and incorrectly

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there!

    I can understand your concern, I will happily assist you in fixing that issue.

    To help troubleshoot the issue, could you please confirm if you experience the same issue when selling physical products without the Bookvault plugin activated on your site?

    For us to investigate this further, can you please try to switch to the?default Storefront theme?and only WooCommerce plugin is enabled and see if this resolves the issue?

    If so, then this kind of problem is usually caused by your theme or a third-party plugin bookvault present on your site. I’d recommend cloning your site to a staging environment and performing the tests described on this?guide?without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free?WP Staging?plugin.

    Thank you for your cooperation and understanding

    Thread Starter mwlucas

    (@mwlucas)

    Hi,

    I didn’t have this problem without the Bookvault plugin, but it’s the only plugin with shipping I use. Plugin-free shipping with hard-coded per-zone rates works fine. Bookvault tells me I’m the only one with this problem.

    I use Storefront normally.

    Thanks!

    Thread Starter mwlucas

    (@mwlucas)

    I tested with everything but Bookvault and Woo disabled, still showed the bug.

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello mwlucas,

    Thank you for your reply.

    Please note that it is againts the forum guidelines to share or offer any kind of login information.

    To troubleshoot this further, I suggest performing a simple test to determine whether this is a WooCommerece issue or a Bookvault plugin issue.

    Disable all the plugins except WooCommerce and then create a new test physical product.
    Then try to checkout and see if the issue persists.

    If the issue is resolved, it means it is related to the Bookvault plugin and I’ll recommend contacting their support to help you resolve the issue.

    If the issue persists, it means it is a WooCommerce issue and I will be happy to investigate the issue further.

    Let me know about your findings. ??

    Best regards.

Viewing 4 replies - 1 through 4 (of 4 total)
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