Extra product options not showing in confirmation email

  • Resolved prmg

    (@prmg)


    4 years, 6 months ago

    Hello, I am not seeing the extra product options in the orders already placed on the website or in the confirmation emails.

    I was reading through the similar topics on here. I tried adding this to the admin new order email template: wc_get_order_item_meta( $item_id, $key, $single = true );
    but it didn’t work.

    Maybe something in the theme is stopping it? I’m using Twenty Sixteen theme.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author ThemeHigh

    (@themehigh)

    Your issue need a detailed check. Could you please rasie a ticket through our website? We hope our technical team will be able to help you.

    Thank you!

    Plugin Author ThemeHigh

    (@themehigh)

    We hope your issue is resolved.

    We are going to mark this thread as resolved.

    Thank you!

    Hi there,
    Some extra product options have stopped appearing in confirmation emails, such as initials. Previously it has been a working fine but has stopped appearing now. Are you able to give me some guidance of how to correct this?

    Thank you very much in advance!

    Plugin Author ThemeHigh

    (@themehigh)

    @kitguys We are a little bit unclear about your exact issue. Could you please clarify us with more details probably with the help of a screenshot?

    Thank you!

    Hi there,

    The issue is that we have extra product options like initials, sizes etc which can be selected on our products. The selected extra product options used to all be summarised in the confirmation email however some of these extra product options are now not being summarised in the confirmation email. They are still pulling through to the order details which we can export using Store Exporter however so we still can get the information but the client is not provided with it via the confirmation email.

    Sorry I do not see where to attach screenshots?

    Thanks

    Plugin Author ThemeHigh

    (@themehigh)

    @kitguys Your issue need a detailed check. Could you please raise a ticket through our website? We hope our technical team will be able to help you.

    Thank you!

Viewing 6 replies - 1 through 6 (of 6 total)
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