• Resolved zmmccrocklin

    (@zmmccrocklin)


    I need some help with the setup. I just purchased the Lifetime Starter package and am having issues with the new form. I had been using the free version for a while, and now that I purchased a license, I’m having issues with customization.

    First, I can’t change the default extra fields. I would like to remove the required flag, but they’re not editable.

    Second, once I submit the extra fields & leave the form settings page, when I go back to make more changes, there is nothing inside the extra fields section. It’s still showing on the site, but there is no control panel to edit my extra fields. I can’t even redo it because the fields pane on the right side doesn’t even show up.

    Tech Details:
    ————

    OS: Fedora 31
    Browser: Google Chrome Version 83.0.4103.97 (Official Build) (64-bit)
    WP: 5.4.2
    Active Theme: Customizr 4.1.52
    WP_DEBUG: Disabled
    WP Memory Limit: 40MB

    ———— NIMBLE CONFIGURATION
    Version: 2.1.0
    Upgraded From: 2.0.15
    Started With: 1.10.7

    ———— WP ACTIVE PLUGINS
    All-in-One Event Calendar by Time.ly: 2.6.4
    Classic Editor: 1.5
    Embed Plus for YouTube – Gallery, Channel, Playlist, Live Stream: 13.4
    Envira Gallery Lite: 1.7.8.9
    Jetpack by WordPress.com: 8.6.1
    Nimble Page Builder: 2.1.0
    WP Easy Pay (Premium): 3.1.3
    WPForms Lite: 1.6.0.2
    WP Maintenance Mode: 2.2.4
    YouTube Live: 1.7.15

    ———— WEBSERVER CONFIG
    PHP Version: 7.4.7
    MySQL Version: 8.0.17
    Webserver Info: Apache/2.4.37 (centos8) OpenSSL/1.1.1c
    Writing Permissions: OK

    ———— PHP CONFIG
    Memory Limit: 256M
    Upload Max Size: 50M
    Post Max Size: 75M
    Upload Max Filesize: 50M
    Time Limit: 30
    Max Input Vars: 1000

    The page I need help with: [log in to see the link]

Viewing 16 replies (of 16 total)
  • @wpexpertssupportteam as I said above, I have created a support ticket, gave you access to the website, and you couldn’t find a solution. It sounds like you are part-way to fixing the bug, but not there yet so this ticket should never have been marked as ‘resolved’ in the first place.

Viewing 16 replies (of 16 total)
  • The topic ‘Extra Fields setup disappears’ is closed to new replies.