Hi @entumas ,
Thanks for reaching out!
I understand that the settings are not saving when making a specific product external.
I am unable to replicate this issue on my staging site, as the external product settings save, and I am directed to the external link when selecting that product.
As a first step, I would suggest performing a conflict test to rule out any theme/plugin conflicts.
The best way to determine this is to:
– Clear site and browser cache
– Temporarily switch your theme to Storefront
– Disable all plugins except for WooCommerce
– Repeat the action that is causing the problem
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each until you find the one causing conflict.
You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers by using the free WP Staging plugin.
Should the issue still persist after performing the conflict test, please share a copy of the following:
– System Status: navigate to?WooCommerce?>?Status. Select ‘Get system report’ and then ‘Copy for support’.
– Fatal error logs: share a copy of any fatal error log found under WooCommerce > Status > Logs
Once you have these, you can share them in your response here.
Thanks!
