Extension not working anymore

Hi there,

Thank you for reaching out, and I’m sorry to hear about the trouble you’re facing. Let’s get this sorted!

Could you please provide the following details to help us understand the issue better?

• A screenshot of the grey screen. You can use https://snipboard.io to share it.
• Any error messages you’re seeing in the browser console when trying to access the settings. Here’s how to open the browser console.
• Clarify which settings you’re referring to
• The System Status Report from WooCommerce > Status > Get system report > Copy for support. Please share it using https://pastebin.com/.

Once we have more information, we’ll be able to assist you further. Looking forward to your update! ??

Hi,

thanks for heading back
here are the details:

– screenshot of the grey screen + console : https://snipboard.io/YekPNF.jpg
– I can’t access the settings of the google for woocommerce plugin, nothing appear : grey screen
(when clicking on marketing>google for woo , I get back to the woocommerce head section.

– here’s the system status report from woocommerce : https://pastebin.com/Aie1HP1w

thanks in advance for your help !

Hi @liliweya,

Thanks for your feedback.

Please clear both your website and browser cache, then temporarily deactivate WP Rocket. After that, perform a hard reload of the page.

To hard reload a page, follow these steps:

• On Windows (Chrome, Firefox, Edge): Press Ctrl + F5 or Shift + F5.
• On Mac (Chrome, Firefox, Safari): Press Command + Shift + R or Shift + F5.

Perfect! it’s working again !
thank you so much !