• Resolved bygonc

    (@bygonc)


    Hi, this page has a very long form that my clients fill. So it takes more time than a usual contact form. They always get an error due to the recaptcha. How can I extend the timeout time?

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Prashant Rai

    (@prashantrai)

    Hey @bygonc,

    Thanks for contacting us!

    I apologize for the trouble with the Google reCAPTCHA token timing out! Unfortunately, Google reCAPTCHA and the reCAPTCHA token length are controlled by Google and we don’t currently have a way to adjust the reCAPTCHA token lifespan.

    If you’d prefer not to use Google’s reCAPTCHA, we have a built-in anti-spam option which is enabled by default in the form builder > Settings > General (see screenshot here).

    Further, we have another anti-spam protection feature, hCaptcha. This is a good option if you’d prefer not to sign up for Google’s reCAPTCHA service. Within your forms, hCaptcha will display a checkbox asking users to prove they’re human (much like Google’s v2 Checkbox reCAPTCHA). We have a detailed guide for setting up hCaptcha.

    Alternatively, you can consider the third-party plugins such as WordPress Zero Spam or Spam protection, AntiSpam, FireWall by CleanTalk which work out of the box to protect your forms against spam.

    Hope this helps!

    Thread Starter bygonc

    (@bygonc)

    Hi, thanks for your reply.

    I’ve enabled the built-in anti-spam option. Is that enough or do I have to set up hCaptcha too?

    Thanks.

    Prashant Rai

    (@prashantrai)

    Hey @bygonc,

    Thanks for following on this ticket ??

    If you set up the hCaptcha, it would further prevent the probability of getting spam submission. So, yea – I would definitely suggest you to set up hCaptcha on the forms.

    I hope this helps! Could you please let me know if I can provide you with more details?

    Kindly,

    Thread Starter bygonc

    (@bygonc)

    Thanks for your help!

    Prashant Rai

    (@prashantrai)

    Hey @bygonc,

    You’re most welcome ?? If you have any other question about WPForms lite, please feel free to reachout.

    Kindly,

Viewing 5 replies - 1 through 5 (of 5 total)
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