Extended Version – results shortcode not working

I also have this problem. The results shortcodes on my different landing pages are not working.

Thanks in advance for your help!

We’re looking into this bug now.

The shortcodes for the 3.x branch are:

[wp_simple_survey_result_score]

[wp_simple_survey_result_full_summary]

Have you upgraded to the 3.x branch from the 2.x branch where those shortcodes were different or is the documentation wrong somewhere?

Hi all! Just wanted to report that I am also having a problem with the shortcode for simple survey results. I am definitely using the 3.x branch, but the shortcode [wp_simple_survey_result_full_summary] does nothing. It certainly seems to be a bug. Did version 2 used to work?! Good luck with finding the bug!

Hey Katharine,

Can you confirm that you are using the extended version of the plugin?

If so, open a support ticket so we can have a look:

https://sailabs.zendesk.com/hc/en-us/articles/200070139-Open-Support-Ticket

HI Richard,

Thanks so much for your reply! It was a problem with the install of the extended version…eek! I reinstalled it (following the instructions this time..(blush)) and now it all works great! Hooray!

Ok great!. Glad you got that working.

Hi

I’m in deep trouble here, my shortcode doesn’t wotk either, and what’s worst is that my survey is gone, what have you done with this update ??

Hey boblebad,

Which version of the plugin are you using?

I can see that it’s be course of the update where you have seriously remodelled the plugin.

And i still have to say, to at least paying customers, you should have mailed and told us that this was going, shortly put, kill it all.

New shortcodes, the surveys must all be made from scratch, and with no possebility to import or transfer the data and make the switch, that is not a good way to make your business.

I know you have written that it could all be read on your blog, but first one needs to be made aware of this blog post.

Secondly, you do not just push updates like this through the admin board without user having to do something manually, it’s just not okay, it’s just not good customer care.

We have a business page where the survey is key part in a diagnosis used by health practitioners, it can not just be out of order cause of an update.

Updates pushed through the admin board can not just completly kill of a function plugin/website, it is simply not acceptable. I can only ask, when is it going to happen again ?

And why is it that it looks like we have the NOT extended version, and not the extended version we have payed for ?

And seriously, you gotte figure a way for porting the surveys/database fileds to the new plugin.

I hope you can understand why i think this is not an okay situation to put your customers in.

We rewrote the plugin starting from scratch because of changes in the WP API and the need to more easily merge in feature requests.

We sent emails to paying customers that contained the new branch, the old branch and explicit instructions and warnings. Everything you are asking for was sent to you in the exact manner you are asking.

I have never received any emails from you, so how do we do this now ?

I have written support and gotten answer from them, i now have the links to the documentation on how to upgrade ??

As i can see, i got the information NOW, but i still need the file to upgrade the Extended version.

I still haven’t got that email.

Those are handled through the support system only, if you have a ticket requesting a fresh copy, make sure to respond to any subsequent questions from there.