• Resolved shubhamiflair

    (@shubhamiflair)


    Hello,
    I am using your paid version and am completely satisfied with the functionality.

    Now on the next phase, is there any functionality or method to extend the current plan?

    Like if any user is having a membership of 5 months and they want to buy a new plan of 12 months! Then is there any way to add the new plan to the existing one and show the 5 + 12 = 17 months of membership?

    If not then is there any way by which I can programmatically add it?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support madalinaruzsa

    (@madalinaruzsa)

    Hi @shubhamiflair,

    If the members renew their subscription plan, the duration of the plan will be extended. Example: You have a subscription plan with a duration of 1 month, and for a member, this plan expires on February 28, if today the member goes to my account page and renews his plan, he will receive an extra month, so the new expiration date will be March 28. But the same subscription plan must be renewed. If the user bought another subscription plan, the period of the initial subscription plan will not be extended since he bought another plan.

    Thread Starter shubhamiflair

    (@shubhamiflair)

    @madalinaruzsa ,
    Unfortunately i am not able to get that option.
    On account page i am only getting Cancel Abandon buttons.

    Have checked with all of the renewal option opting in backend for that subscription but the button is not showing.

    Please let me know.

    Thread Starter shubhamiflair

    (@shubhamiflair)

    @madalinaruzsa ,
    Okay have read the docs regarding the renewal policy and found that i have to buy add on for the same!!

    thanks for helping out.

    Plugin Support madalinaruzsa

    (@madalinaruzsa)

    Hi @shubhamiflair,

    The Renew button is displayed on my account page in the free version.

    By default, the Renew button will appear for users that have Canceled or Expired subscriptions and also for users of Active subscriptions, which have 15 days or less remaining on their subscription. But you can change the renew button output time for users with Active subscriptions by going to your Dashboard -> Settings -> Misc -> Payments -> Modify renew button output time.

    So if there are more than 15 days until the subscription plan expires, please modify the “Modify renew button output time” option and the renew button will be displayed.

Viewing 4 replies - 1 through 4 (of 4 total)
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