EXT_62: Unexpected Error

  • Hello,

    I have an issue when I enable the code to Live. Test transactions go through perfectly fine, however when the plugin is moved to Live this error is displayed: EXT_62: Unexpected Error and no payment goes through.

    Any thoughts on why this happens?

    Regards,

    Ben

    • This topic was modified 8 years, 2 months ago by benmaudlin.
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  • Thread Starter benmaudlin

    (@benmaudlin)

    Just had a response from Worldpay:

    As mentioned, I had to raise this with our next level support team to investigate and we noticed that it seems you’re currently submitting 2 IP values in the ‘shopperIP’ field.
    This is causing a conflict and unreadable request which responds back with an EXT_62 message.

    For one of your transactions, this is listed as:
    ‘shopperIP=*.***.**.**, 127.0.0.1’

    It appears you’re sending localhost on all of your transactions which we don’t permit. Looking into this, it seems that one reason this happens is if the shopper is hiding behind a proxy.
    This issue has been raised with with products team, but we don’t currently have an ETA on resolving this.

    For the time being however, you will need to have a catch that restricts or specifies the shopperID attribute.

    Should I be of any further help or assistance, in this matter or any other, please do not hesitate to get in touch.

    Regards,

    Michael Barford
    Gateway Technical Support Consultant

    —————-

    Any thoughts on how I can resolve this issue?

    Ben

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