Express checkout doesn’t work on mobile

Hi there @derimedved ??

Express checkout doesn’t work on mobile, pc is fine but not google pay on mobile
How i can debug it?

Thanks for reaching out! I understand that the digital wallet(s) (eg Google Pay) do not appear on mobile.

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then Copy for support.?

Additionally, could you also provide us with the fatal error logs (if any) under WooCommerce > Status > Logs.

Once you’ve copied each, you can paste it there and share it with us.

Looking forward to hearing from you!

Hi. There is no fatal errors.
Status is

### WordPress Environment ###

WordPress address (URL): https://hcp.uprodev.site
Site address (URL): https://hcp.uprodev.site
WC Version: 7.0.0
REST API Version: ? 7.0.0
WC Blocks Version: ? 8.5.1
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.3
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.19
PHP Post Max Size: 1 GB
PHP Time Limit: 120
PHP Max Input Vars: 10000
cURL Version: 7.60.0
OpenSSL/1.0.2r

SUHOSIN Installed: –
MySQL Version: ? 5.5.54 – We recommend a minimum MySQL version of 5.6. See: WordPress requirements
Max Upload Size: 1 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 7.0.0
WC Database Prefix: cSO_
Total Database Size: 2.55MB
Database Data Size: 2.19MB
Database Index Size: 0.36MB
cSO_woocommerce_sessions: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
cSO_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
cSO_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
cSO_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
cSO_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
cSO_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
cSO_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
cSO_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
cSO_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
cSO_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
cSO_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
cSO_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
cSO_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
cSO_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
cSO_actionscheduler_actions: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
cSO_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
cSO_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
cSO_actionscheduler_logs: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
cSO_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
cSO_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
cSO_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
cSO_options: Data: 1.78MB + Index: 0.06MB + Engine MyISAM
cSO_postmeta: Data: 0.16MB + Index: 0.07MB + Engine MyISAM
cSO_posts: Data: 0.13MB + Index: 0.03MB + Engine MyISAM
cSO_relevanssi: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
cSO_relevanssi_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
cSO_relevanssi_stopwords: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
cSO_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
cSO_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
cSO_term_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
cSO_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
cSO_usermeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
cSO_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
cSO_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
cSO_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
cSO_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
cSO_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
cSO_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
cSO_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
cSO_wc_order_product_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
cSO_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
cSO_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
cSO_wc_product_attributes_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
cSO_wc_product_download_directories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
cSO_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
cSO_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
cSO_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
cSO_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
cSO_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
cSO_yith_wcwl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
cSO_yith_wcwl_lists: Data: 0.00MB + Index: 0.01MB + Engine MyISAM

### Post Type Counts ###

acf-field: 102
acf-field-group: 10
attachment: 42
customize_changeset: 1
locations: 4
nav_menu_item: 8
page: 13
post: 2
product: 3
revision: 32
shop_coupon: 1
shop_order: 3
wp_global_styles: 1
wpcf7_contact_form: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (16) ###

Advanced Custom Fields PRO: by Elliot Condon – 5.9.1
Ajax Search Lite: by Ernest Marcinko – 4.10.3
Breadcrumb NavXT: by John Havlik – 7.1.0
Contact Form 7: by Takayuki Miyoshi – 5.6.3
Custom Post Type UI: by WebDevStudios – 1.13.1
MultiLine files for Contact Form 7: by Zluck Solutions – 2.2
Post Duplicator: by Metaphor Creations – 2.28
Really Simple SSL: by Really Simple Plugins – 5.3.5
Relevanssi: by Mikko Saari – 4.17.1
Safe SVG: by 10up – 2.0.3
Category Order and Taxonomy Terms Order: by Nsp-Code – 1.7.1
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.7.2
WooCommerce Stripe Gateway: by WooCommerce – 6.9.0
WooCommerce PayPal Payments: by WooCommerce – 1.9.4
WooCommerce: by Automattic – 7.0.0
YITH WooCommerce Wishlist: by YITH – 3.14.0

### Inactive Plugins (2) ###

Direct Checkout for WooCommerce: by QuadLayers – 2.7.1
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: simple (simple)
grouped (grouped)
variable (variable)
external (external)

Taxonomies: Product Visibility: rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
exclude-from-search (exclude-from-search)
exclude-from-catalog (exclude-from-catalog)
featured (featured)
outofstock (outofstock)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?

### WC Pages ###

Shop base: #8 – /shop/
Basket: #9 – /basket/
Checkout: #10 – /checkout/
My account: #11 – /my-account/
Terms and conditions: #12 – /terms-conditions/

### Theme ###

Name: HCP
Version: (update to version 0 is available)
Author URL:
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: hcp/woocommerce/archive-product.php version – is out of date. The core version is 3.4.0
hcp/woocommerce/auth/footer.php
hcp/woocommerce/auth/form-grant-access.php
hcp/woocommerce/auth/form-login.php
hcp/woocommerce/auth/header.php
hcp/woocommerce/cart/cart-empty.php
hcp/woocommerce/cart/cart-item-data.php
hcp/woocommerce/cart/cart-shipping.php
hcp/woocommerce/cart/cart-totals.php
hcp/woocommerce/cart/cart.php
hcp/woocommerce/cart/cross-sells.php
hcp/woocommerce/cart/mini-cart.php
hcp/woocommerce/cart/proceed-to-checkout-button.php
hcp/woocommerce/cart/shipping-calculator.php
hcp/woocommerce/checkout/cart-errors.php
hcp/woocommerce/checkout/form-billing.php
hcp/woocommerce/checkout/form-checkout.php
hcp/woocommerce/checkout/form-coupon.php
hcp/woocommerce/checkout/form-login.php
hcp/woocommerce/checkout/form-pay.php
hcp/woocommerce/checkout/form-shipping.php
hcp/woocommerce/checkout/order-receipt.php
hcp/woocommerce/checkout/payment-method.php
hcp/woocommerce/checkout/payment.php
hcp/woocommerce/checkout/review-order.php
hcp/woocommerce/checkout/terms.php
hcp/woocommerce/checkout/thankyou.php
hcp/woocommerce/content-product-cat.php
hcp/woocommerce/content-product.php
hcp/woocommerce/content-single-product.php
hcp/woocommerce/content-widget-price-filter.php
hcp/woocommerce/content-widget-product.php
hcp/woocommerce/content-widget-reviews.php
hcp/woocommerce/emails/admin-cancelled-order.php
hcp/woocommerce/emails/admin-failed-order.php
hcp/woocommerce/emails/admin-new-order.php
hcp/woocommerce/emails/customer-completed-order.php
hcp/woocommerce/emails/customer-invoice.php
hcp/woocommerce/emails/customer-new-account.php
hcp/woocommerce/emails/customer-note.php
hcp/woocommerce/emails/customer-on-hold-order.php
hcp/woocommerce/emails/customer-processing-order.php
hcp/woocommerce/emails/customer-refunded-order.php
hcp/woocommerce/emails/customer-reset-password.php
hcp/woocommerce/emails/email-addresses.php
hcp/woocommerce/emails/email-customer-details.php
hcp/woocommerce/emails/email-downloads.php
hcp/woocommerce/emails/email-footer.php
hcp/woocommerce/emails/email-header.php
hcp/woocommerce/emails/email-order-details.php
hcp/woocommerce/emails/email-order-items.php
hcp/woocommerce/emails/email-styles.php
hcp/woocommerce/emails/plain/admin-cancelled-order.php
hcp/woocommerce/emails/plain/admin-failed-order.php
hcp/woocommerce/emails/plain/admin-new-order.php
hcp/woocommerce/emails/plain/customer-completed-order.php
hcp/woocommerce/emails/plain/customer-invoice.php
hcp/woocommerce/emails/plain/customer-new-account.php
hcp/woocommerce/emails/plain/customer-note.php
hcp/woocommerce/emails/plain/customer-on-hold-order.php
hcp/woocommerce/emails/plain/customer-processing-order.php
hcp/woocommerce/emails/plain/customer-refunded-order.php
hcp/woocommerce/emails/plain/customer-reset-password.php
hcp/woocommerce/emails/plain/email-addresses.php
hcp/woocommerce/emails/plain/email-customer-details.php
hcp/woocommerce/emails/plain/email-downloads.php
hcp/woocommerce/emails/plain/email-order-details.php
hcp/woocommerce/emails/plain/email-order-items.php
hcp/woocommerce/global/breadcrumb.php
hcp/woocommerce/global/form-login.php
hcp/woocommerce/global/quantity-input.php
hcp/woocommerce/global/sidebar.php
hcp/woocommerce/global/wrapper-end.php
hcp/woocommerce/global/wrapper-start.php
hcp/woocommerce/loop/add-to-cart.php
hcp/woocommerce/loop/loop-end.php
hcp/woocommerce/loop/loop-start.php
hcp/woocommerce/loop/no-products-found.php
hcp/woocommerce/loop/orderby.php
hcp/woocommerce/loop/pagination.php
hcp/woocommerce/loop/price.php
hcp/woocommerce/loop/rating.php
hcp/woocommerce/loop/result-count.php
hcp/woocommerce/loop/sale-flash.php
hcp/woocommerce/myaccount/dashboard.php
hcp/woocommerce/myaccount/downloads.php
hcp/woocommerce/myaccount/form-add-payment-method.php
hcp/woocommerce/myaccount/form-edit-account.php
hcp/woocommerce/myaccount/form-edit-address.php
hcp/woocommerce/myaccount/form-login.php
hcp/woocommerce/myaccount/form-lost-password.php
hcp/woocommerce/myaccount/form-reset-password.php
hcp/woocommerce/myaccount/lost-password-confirmation.php
hcp/woocommerce/myaccount/my-account.php
hcp/woocommerce/myaccount/my-address.php
hcp/woocommerce/myaccount/my-downloads.php
hcp/woocommerce/myaccount/my-orders.php
hcp/woocommerce/myaccount/navigation.php
hcp/woocommerce/myaccount/orders.php
hcp/woocommerce/myaccount/payment-methods.php
hcp/woocommerce/myaccount/view-order.php
hcp/woocommerce/notices/error.php
hcp/woocommerce/notices/notice.php
hcp/woocommerce/notices/success.php
hcp/woocommerce/order/form-tracking.php
hcp/woocommerce/order/order-again.php
hcp/woocommerce/order/order-details-customer.php
hcp/woocommerce/order/order-details-item.php
hcp/woocommerce/order/order-details.php
hcp/woocommerce/order/order-downloads.php
hcp/woocommerce/order/tracking.php
hcp/woocommerce/product-searchform.php
hcp/woocommerce/single-product/add-to-cart/external.php
hcp/woocommerce/single-product/add-to-cart/grouped.php
hcp/woocommerce/single-product/add-to-cart/simple.php
hcp/woocommerce/single-product/add-to-cart/variable.php
hcp/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
hcp/woocommerce/single-product/add-to-cart/variation.php
hcp/woocommerce/single-product/meta.php
hcp/woocommerce/single-product/photoswipe.php
hcp/woocommerce/single-product/price.php
hcp/woocommerce/single-product/product-attributes.php
hcp/woocommerce/single-product/product-image.php
hcp/woocommerce/single-product/product-thumbnails.php
hcp/woocommerce/single-product/rating.php
hcp/woocommerce/single-product/related.php
hcp/woocommerce/single-product/review-meta.php
hcp/woocommerce/single-product/review-rating.php
hcp/woocommerce/single-product/review.php
hcp/woocommerce/single-product/sale-flash.php
hcp/woocommerce/single-product/share.php
hcp/woocommerce/single-product/short-description.php
hcp/woocommerce/single-product/stock.php
hcp/woocommerce/single-product/tabs/additional-information.php
hcp/woocommerce/single-product/tabs/description.php
hcp/woocommerce/single-product/tabs/tabs.php
hcp/woocommerce/single-product/title.php
hcp/woocommerce/single-product/up-sells.php
hcp/woocommerce/single-product-reviews.php
hcp/woocommerce/single-product.php
hcp/woocommerce/taxonomy-product-cat.php version – is out of date. The core version is 4.7.0
hcp/woocommerce/taxonomy-product-tag.php

Outdated Templates: ?

Learn how to update

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: US
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
Vault enabled: ?
Logging enabled: ?
Reference Transactions: –
Used PayPal Checkout plugin: –
Tracking enabled: ?

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-10-27 09:10:42 +01:00
Options: ?
Notes: 53
Onboarding: skipped

### Action Scheduler ###

Complete: 70
Oldest: 2022-10-05 22:53:29 +0100
Newest: 2022-10-26 11:43:06 +0100

Pending: 1
Oldest: 2022-10-27 10:15:13 +0100
Newest: 2022-10-27 10:15:13 +0100

### Status report information ###

Generated at: 2022-10-26 13:17:04 +01:00
`

Hi there @derimedved ??

Thanks for reaching back with the site’s SSR.

I can see that currently there are 2 payment gateways set up:
1. WooCommerce Stripe Gateway: by WooCommerce – 6.9.0
2. WooCommerce PayPal Payments: by WooCommerce – 1.9.4

WooCommerce PayPal Payments appears to be working properly.

For how to enable and customize the express checkout options for WooCommerce Stripe Gateway see here.

Let us know how that goes!

• This reply was modified 2 years, 4 months ago by anastas10s. Reason: typo

express checkout options for WooCommerce Stripe Gateway is enabled and it works fine on the desktop, i don’t understand why it doesn’t load on mobile. Looks like some JS issue. Is there way to debug it?
I tried to disable paypal, it doesn’t help

Hello,

Express checkout doesn’t work on mobile, pc is fine but not google pay on mobile

Thanks for sending the system report. Sorry to hear about the issue.

I was checking on my end and GPay is working:

Link to image: https://snipboard.io/IJXZcA.jpg

Please be sure you have enabled GPay or Apple Wallet on your browser, then you can try again,

To learn more, please check out our documentation.

The device the customer is using should be a compatible one, to check the list of compatible devices, please check.

– GPay supported devices.
– Devices compatible with Apple Pay.

I hope this helps. Feel free to let us know if you have any questions.