Express checkout buttons won’t appear in live mode

  • Resolved webvirtuoso

    (@webvirtuoso)


    11 months, 2 weeks ago

    I cannot get the express buttons to show up in live mode.

    In test mode they work fine.

    I’ve removed and re-added the domain in the Stripe control panel.

    I’ve tried with all plugins disabled.

    Nothing at all will make this plugin work.

    All I see in the source code is: 

    <div id="wc-stripe-payment-request-button">
<!-- A Stripe Element will be inserted here. -->			
</div>

    I’m at the point of giving up, I’ve wasted hours on this.

    • This topic was modified 11 months, 2 weeks ago by webvirtuoso.
    • This topic was modified 11 months, 2 weeks ago by webvirtuoso.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Mirko P.

    (@rainfallnixfig)

    Hi @webvirtuoso

    Unexpectedly, the express checkout buttons are working fine in test mode but not in live mode. Since you’ve already tried disabling all other plugins and re-adding the domain in the Stripe control panel, it seems like the issue might be more complex. Here are some points you need to make sure of:

    • Your entire site must be served over HTTPS.
    • Your domain must have a valid SSL certificate.
    • Your server must support the TLS 1.2 protocol or later.
    • Your server must have port 443 open.
    • Switch to a default theme (Storefront)
    • Ensure you have a fully activated Stripe account
    • Check for JavaScript errors. You can do this by inspecting the page using your browser’s developer tools.

    Here’s our dedicated support page for express checkout buttons not showing:

    https://woo.com/document/stripe/#the-payment-request-button-is-not-showing

    If you’ve tried these steps and are still experiencing issues, please send over your system status report and any recent fatal error logs. We’ll be here to help you find a solution.

    Cheers!

    Thread Starter webvirtuoso

    (@webvirtuoso)

    I’ve done all of this.

    Now I’m in a position where the button will show sometimes in live mode, then not at all.

    I had it working for a few hours, now it’s decided to remove itself of its own accord.

    It’s deeply frustrating. For the time I’ve wasted on this I wish we’d gone with Woocommerce payments, which are a breeze in comparison.

    Mirko P.

    (@rainfallnixfig)

    Hi there

    I understand this can be frustrating but I’m here to help you resolve the issue. Can you please share the following:

    1. Your site’s system status – You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it into your reply.
    2. Share a copy of any fatal error log found under?WooCommerce > Status > Logs?(if available).

    You could copy and paste in your reply here or via?https://gist.github.com/?and share the link.

    Looking forward to your reply.

    Cheers.

Viewing 3 replies - 1 through 3 (of 3 total)
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