Express-Checkout-Buttons loading time with stripe-plugin
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We’re currently working on a WooCommerce-website on which we’re using the stripe-plugin to offer credit-card-payments via stripe. The plugin itself works great but we do have two issues with the express-checkout-buttons on the cart- and checkout-page:
1. For some reason the express-checkout-buttons only show up on the cart page if we open the checkout-page first and then click the back-button on the browser to open the cart-page again. If we first open the cart-page without having accessed the checkout-page, the express-checkout-buttons don’t show up at all.
2. On both the cart- and checkout-page it takes several seconds for the express-checkout-buttons to be displayed. The issue here is that the customer might not even see the express-checkout-buttons on those pages if they don’t spend enough time of those pages.
We have tested both issues in different browsers and on different devices, but we haven’t been able to find a solution to either problem. Does anybody have a similar issue with the stripe plugin? Any help would be greatly appreciated.
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Hello,
Thanks for reaching out!
So we can have a better understanding of your setup, can you please share your System status report? You can find it in WooCommerce > Status > Get system report > Copy for support and then paste it here.
Thank you for the quick reply. Here is a copy of the system report:
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Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – ### WC Pages ### Shop base: #13 - /shop/ Cart: #14 - /cart/ Checkout: #15 - /checkout/ My account: #16 - /my-account/ Terms and conditions: #282 - /terms-and-conditions/ ### Theme ### Name: Betheme Child Version: 2.0 Author URL: https://muffingroup.com Child Theme: ? Parent Theme Name: Betheme Parent Theme Version: 26.3.3 Parent Theme Author URL: https://muffingroup.com/ WooCommerce Support: ? ### Templates ### Archive Template: Your theme has a woocommerce.php file you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues. Overrides: betheme/woocommerce/archive-product.php betheme/woocommerce/cart/cart-totals.php betheme/woocommerce/cart/cart.php betheme/woocommerce/cart/cross-sells.php betheme/woocommerce/cart/mini-cart.php betheme/woocommerce/checkout/form-checkout.php betheme/woocommerce/content-product.php betheme/woocommerce/content-single-product.php betheme-child/woocommerce/emails/customer-invoice.php betheme-child/woocommerce/emails/customer-new-account.php betheme-child/woocommerce/emails/customer-refunded-order.php betheme-child/woocommerce/emails/customer-reset-password.php betheme/woocommerce/loop/loop-end.php betheme/woocommerce/loop/loop-start.php betheme/woocommerce/loop/no-products-found.php betheme/woocommerce/loop/pagination.php betheme/woocommerce/myaccount/downloads.php betheme/woocommerce/notices/error.php betheme/woocommerce/notices/success.php betheme/woocommerce/single-product/add-to-cart/external.php betheme/woocommerce/single-product/meta.php betheme/woocommerce/single-product/product-image.php betheme/woocommerce/single-product/product-thumbnails.php betheme/woocommerce/single-product/related.php betheme/woocommerce/single-product/sale-flash.php betheme/woocommerce/single-product/tabs/description.php betheme/woocommerce/single-product/tabs/tabs.php betheme/woocommerce/single-product/title.php betheme/woocommerce/single-product/up-sells.php betheme/woocommerce/single-product-reviews.php ### WooCommerce PayPal Payments ### Onboarded: ? Shop country code: ES WooCommerce currency supported: ? PayPal card processing available in country: ? Pay Later messaging available in country: ? Webhook status: – Vault enabled: ? Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: – ### Action Scheduler ### Canceled: 15 Oldest: 2022-05-13 11:28:54 +0200 Newest: 2022-05-28 11:55:13 +0200 Complete: 20,781 Oldest: 2022-05-08 09:18:16 +0200 Newest: 2022-06-07 11:07:09 +0200 Pending: 6 Oldest: 2022-06-07 11:08:34 +0200 Newest: 2022-06-07 13:05:03 +0200 ### Status report information ### Generated at: 2022-06-07 11:08:35 +02:00
Hello,
As a first step you can perform a conflict test as follows:
- Clear the site cache
- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce and WooCommerce Stripe Gateway
- Repeat the action that is causing the problem
At this point check if the issue is still present, if not, it means there was a conflict and you can reactivate the theme and plugins gradually one by one and check again after each reactivation until the cause of the issue is found. You can find a more detailed explanation on how to do a conflict test here.
Let us know if this worked for you.
- This reply was modified 2 years, 5 months ago by Igor H.
We haven’t heard back from you in a while, (I think that at this point you have been able to find a solution) so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.
Thanks.
- The topic ‘Express-Checkout-Buttons loading time with stripe-plugin’ is closed to new replies.