Dear @nivaria_achinet ,
Recognizing your status as a valued Pro customer, I kindly request you to submit your concerns through our official support channel. This will allow us to promptly address and assist you with your issues.
As per forum guidelines
For support of commercial themes or plugins, go to the official support channel.
To be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations. Doing this will provide the developers with the income they need to make WordPress awesome.
Forum volunteers are also not given access to commercial products, so they would not know why a commercial theme or plugin is not working properly.
Ultimately, the vendors are responsible for supporting their commercial products.
If you are a vendor and observe someone asking questions about your paid plugin or theme, please direct them toward your support resources.
Regards,
Sumit
