Export problem

How exactly do we downgrade to the previous version?

Hello All,

@jantan because of changes in the formatting and databases in pro, only the forms can be migrated over, not the entries.

I’ve let our great developer, Matthew, know about the issue with the free version and will post once I hear back from him. Any data, errors or information that you all can provide, I would be happy to pass over to him.

Thanks!
Joseph
VFBPro Support

I was desperate to export the data that I’ve collected across several sites so I used a plugin to rollback to a previous version – 2.8.6 export works fine – I’m now running an out of date plugin on my sites though – it’s a shame because I really do rate this plugin but I’m thinking of looking for a different solution rather than going for the upgrade (or waiting for a fix??) – data is always more valuable than the vehicle used to collect it.

Hi Jantan,

Which plugin did you use to roll it back? Also, were the data and survey results that you had with the updated version still there when you rolled back? In other words, did you lose any data or results rolling back? I’m worried about that. Thanks.

@portpass1974 Data should not be lost moving back a version to 2.8.6

@jantan, keep in mind you are using a very good product, and it has not cost you anything as your using our totally free version. Your expectation seems very high, for something that was given to you for free.

While we certainly hold high expectations for our builder, even the free version, you may also note that developers are dealing with constant changes in WordPress Updates and Major Rollouts. Sometimes it takes a little time to see what WordPress itself has changed before we can address or fix a new issue completely.

@portpass1974 – I used WP Rollback with no issues (all data was still present once downgraded)

@joseph – I do really rate this plugin (it’s one of the best that I currently run) and appreciate that the version I’m using is free (and that you operate on a commercial basis with the Pro version) – it’s also great that you respond to posts here promptly. The point I make in my previous post is really that I currently have no fix for the free version and no way to upgrade unless I’m prepared to lose all of my data – as I say, a real shame as I think the plugin’s one of the best I use.

No problem, I’ll definitely let you all know once the issue has been explored with the most recent free version update.

Have a wonderful weekend everyone.

Hi. Do you know when this issue might be fixed with an update, approximately? Thanks.

Hello at this time we do not have a time frame! But I will certainly try to get one! I know we are working on a completely new build of our free version, that is due to be released I believe in early summer.

Hi Joseph,

No offense or anything, but is there just a way you can develop a quick update just to fix the problem listed above? It seems quite serious, since it basically renders all surveys (or at least any more than one survey) pretty useless since we can’t download the results. I know this is a free plugin, but from what I understand, even the paid version is troubled by this issue.

Is there a chance that you’ll come up with a quick fix to this issue? Thanks.

Thank you for expressing your concern. We are watching this issue and the developer does know about it.

My version also had this issue, but I think I found a fix.

In the VFB plugin directory go to includes/class-export.php

Around lines 577 – 583
Change:

if ( !isset( $_POST['action'] ) )
	return;
if ( $_POST['action'] !== 'visual_form_builder_export_entries_count' )
	return;

$form_id = absint( $_POST['id'] );

To:

if ( !isset( $_GET['action'] ) )
	return;
if ( $_GET['action'] !== 'visual_form_builder_export_entries_count' )
	return;

$form_id = absint( $_GET['id'] );

This seemed to work for me.

Thanks for the code @sqdge

That did the trick for me too.

@sqdge, wow thank you so much for this, I’ll be sure to pass it off to our developer right away in case he has not already prepared the fix.

Again, thanks…

@sqdge can you please contact me though out online ticket system at VFBPro.com? Just ask for me in the ticket if you would.