Export/ Import Redis Error

  • Resolved owen77777

    (@owen77777)


    1 month, 1 week ago

    Creating an export and importing as I always do via the plugin. I have encountered something weird, the import freezes at 95% ish every time, then when I refresh the site it says “Error establishing a Redis connection”

    I had tried absolutely everything to fix this, FTP / phpmyadmin manual export. Vast research online and I have figured out what the issue is but cannot find a fix. So the site which I am exporting is on a namecheap “EasyWP” package, and the EasyWP setup has a few caching plugins built it at server level “Redis Object Cache” being the one that seems to be causing a problem with my imports and exports.

    I’ve never had this problem with any other exports on other hosts but I’ve had it now with every EasyWP Namecheap export, so It’s certainly something to do with the caching setup.

    I have contacted Namecheap and asked them to disable it but they say it can’t be done, and I’ve contacted the new host and asked them to enable it, and they say I need to pay for a cloud server (lol, considering it’s an export from a budget easyWP setup this is funny).

    One thing which I thought may work was using All in One plugin Export “Advanced Settings” and unchecking cache files. But this made no difference what so ever.

    I’ve tried to import via FTP/Manual Database and the same errors always occur.

    Seems like something is deeply embedded in the wp files or the database that is forcing the entire backup to depend on Redis Object Cache being enabled.

    Does anyone have any sort of idea how I could bypass this, I’ve spent days trying every possible workaround to no avail!

    Any help would be amazing!

    Thanks, Owen

Viewing 1 replies (of 1 total)
  • Plugin Author Yani

    (@yaniiliev)

    Hi Owen,

    It sounds like Redis Object Cache from the EasyWP setup is embedded into your exported site, and this is causing the issues when trying to import it into another environment that doesn’t support Redis or doesn’t have it enabled.

    Here’s how you can try to resolve this:

    1. If possible, before exporting from the EasyWP environment, disable the Redis Object Cache plugin at the WordPress level. You can do this by deactivating any Redis-related plugins, either through the WordPress dashboard or by renaming the Redis plugin folder via FTP.

    2. You can also try clearing the Redis cache before taking the export. Some caching data might be persisting in your database, which could be causing the issue on import.

    3. If Redis-related entries have been added to your database, you can try to manually search and remove these references via phpMyAdmin. Look for Redis-related keys in the wp_options table, such as wp_cache, and delete or reset these entries.

    4. Try importing the site into a local environment where you have control over Redis and can enable/disable it to see if the issue persists. This will help pinpoint if the problem is related to Redis or something else in the setup.

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this topic.