Export/Import Orders does not includes “Refunds” orders

  • Resolved nikkoboy

    (@nikkoboy)


    1 year, 10 months ago

    Hi,

    I just noticed that your tool to Export/Import orders DOES NOT exports/imports “Refunded orders” too. I recently made an Export/Import of my orders (all status) from one of my websites to another, and it did not import “Refunded” sales.

    I discovered this issue when I noticed that there was a discrepancy between my two websites when it came to the “Order Number” (the same user had “number 81262” on one website, and “number 81258” on the other website). This discrepancy in increment was caused by the missing “Refunded” orders which are not exported in Report > Export Orders. Since I’m missing 5 refunded orders, my clients on the new website do not have the same “Order Number” as they used to have on the former website.

    Therefore a fix for the “refunded orders” that seem to be missing from the export would be welcome (I also noticed in “Exports” that choosing to “Export Orders” > “Refunded”, downloads ALL orders, and when trying to download “Partially Refunded” orders, it downloads orders that have been completed (?). So there’s definitely a bug at the level of the way the order “Status” in the DB are queried.

    Would this discrepancy in the order increment be an issue? I think that as long as orders are connected to the right client, this should be okay. But your input would be very welcome.

    Thanks

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  • Plugin Support Mihai Joldis

    (@misulicus)

    Hey @nikkoboy

    Since you posted the same question to our support team via the website we will continue the conversation there. I have asked our team to see if this is intended or not.
    What I can tell you is that I just tested this locally and in my exported file I had 2 refunded order and when I imported the file the 2 orders were added with a Pending status.

    Will reply to your support ticket soon.

    Thread Starter nikkoboy

    (@nikkoboy)

    @misulicus thanks a lot for checking this! I’m not sure what might be causing this issue. For instance, for the same customer, on my live/PROD website it appears as “refunded”, while on the staging website (on which I imported the file exported from PROD), the same order from that customer appears as “pending” (instead of “refunded”). And I can’t manually set it to “refunded”: whenever the page reloads after saving it, it shows “pending” again. I can however set it to “completed”, “pending”, “partially refunded”, etc. But not to “refunded”. So that’s the same situation as the one you reproduced.

    Whenever an order is refunded, the customer gets an additional order number, like for instance 23153-R-1 (in addition to his original order number. Ex: 23153).

    In the end, as long as this discrepancy in the order increment does not affect the accounting on my website, that’s good for me (both my website have 3000 orders, but there is a difference in the increment of orders between the two websites: the order numbers of the last 50 clients is shifted by three numbers. Ex: same client on PROD is #3000 and on DEV is #2997)

Viewing 2 replies - 1 through 2 (of 2 total)
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