Export -> File results in “Failed – Forbidden”

  • Resolved davecampbell

    (@davecampbell)


    6 months, 2 weeks ago

    I am currently using All-In-One WP Migration Version 7.81 & All-in-One WP Migration Unlimited Extension Version 2.57. Suddenly, I am unable to download archive files via wp-admin using All-In-One WP Migrate which, up to now, has been my go-to archiving plugin for years.

    The steps are: In the left side menu, rollover “All-In-One WP Migrate” and down to “Export”, select “Export To – File”; the process of preparing the backup begins. When the backup file is ready, you are presented with a screen/button saying “DOWNLOAD WEBSITE-NAME.COM”. When you click on that button, you are asked where you want to save the archive. I select a location on a local hard drive. The process begins but I’m immediately presented with an error message stating, “Failed – Forbidden”: https://prnt.sc/BhP9GPBBWPNP. Also, when you attempt to download the archive to a local hard drive an archive is automatically and simultaneously generated on the server. It appears to be the right size (1.83GB). I have not tried restoring the site from the server-based archives yet because I’m afraid the site will crash and I won’t be able to bring it back. In addition, when I try downloading that archive, that is generated on the server, I am unable to. I do this by rolling over the three dots to the right of the server-based archive and clicking download. The result is in the image, which I have uploaded here: https://prnt.sc/MDQi5p1t1Q4s

    One last thing: Not long before the above issue appeared for the first time, I activated a Sucuri firewall, which required me changing the IP Address from one to another. I asked Sucuri about it and, after a few hours, they responded:

    “I tried replicating your concern however I am getting an error saying the file wasn’t on site. https://snipboard.io/2oLtPs.jpg“.

    However, I can see all those files on cPanel/File Manager and m able to download them directly from cPanel/File Manager.

    I’ve searched for “Failed – Forbidden” and only found one mention of it. That person was referred to this support thread but I do not see mention of it here.

    Thank you for any assistance you can provide.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Yani

    (@yaniiliev)

    Hi Dave,

    Sorry to hear you’re having trouble with your backups. Since you’ve activated a Sucuri firewall and changed the IP address, it’s likely that this might be interfering with the download process. Here are a few steps you can try:

    1. Double-check your Sucuri firewall settings to ensure it’s not blocking the download process. You might need to whitelist your IP or adjust the security settings.
    2. Ensure that your server’s file permissions allow downloads. You can check and modify this via cPanel/File Manager or contact your hosting provider for assistance.
    3. Clear your browser cache or try a different browser to see if the issue persists.
    4. Temporarily disable other plugins to check if there’s a conflict causing the issue.
    5. Since you can see the files in cPanel, you could manually download the backup from there as a temporary solution.

    For further assistance, please contact our support team via https://servmask.com/contact-support

    Thread Starter davecampbell

    (@davecampbell)

    Yani – Thank you for your response. I had updated my local IP Address into the ‘Allowable IP Addresses area’ on Sucuri not long ago, never thinking that they would change it so soon. But I guess they’re dynamic. Doh! Problem solved. Thanks again!

Viewing 2 replies - 1 through 2 (of 2 total)
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