Export download stopped working

  • Resolved ccoops

    (@ccoops)


    2 years, 11 months ago

    Hey,

    We were exporting users successfully and then the next day when we did the same, the page that normally comes up with the ‘exporting’ icon is not present and there is no download that takes place. Importing works. We have tried to export the same users that successfully exported the day before but this doesn’t work also. We have a sister site where import and export works fine.
    Only change we have detected is ‘XL Woocommerce sales triggers’ needs a new license but we are deleting the site this sits on so we won’t be renewing that. Could the conflict be there?
    Thanks,

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Javier Carazo

    (@carazo)

    @ccoops,

    Sorry, I do not understand your problem.

    We have no page with exporting icon. We have a tab called export and a process that fires when you click a button.

    If the export do not start you can have a JS problem in your site. Could you deactivate all the other plugins to check?

    Thread Starter ccoops

    (@ccoops)

    @carazo
    Sorry, yes the issue comes after clicking the export button where we get a blank page.
    I have deactivated each plugin at a time where possible. I have this in the error log:

    2021-12-18T14:45:45+00:00 CRITICAL Uncaught Error: Object of class stdClass could not be converted to string in /var/www/orangelearn.com/wp-content/plugins/import-users-from-csv-with-meta/classes/helper.php:317
Stack trace:
#0 /var/www/orangelearn.com/wp-content/plugins/import-users-from-csv-with-meta/classes/import.php(674): ACUI_Helper->print_row_imported()
#1 /var/www/orangelearn.com/wp-content/plugins/import-users-from-csv-with-meta/classes/import.php(214): ACUI_Import->import_users()
#2 /var/www/orangelearn.com/wp-content/plugins/import-users-from-csv-with-meta/classes/import.php(26): ACUI_Import->fileupload_process()
#3 /var/www/orangelearn.com/wp-includes/class-wp-hook.php(303): ACUI_Import->show()
#4 /var/www/orangelearn.com/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters()
#5 /var/www/orangelearn.com/wp-includes/plugin.php(470): WP_Hook->do_action()
#6 /var/www/orangelearn.com/wp-admin/admin.php(259): do_action()
#7 {main}
  thrown in /var/www/orangelearn.com/wp-content/plugins/import-users-from-csv-with-meta/classes/helper.php on line 317

    Thanks,

    Plugin Author Javier Carazo

    (@carazo)

    OK I have seen the problem.

    Next version will solve it.

    Stay tuned and update (it will be available tomorrow).

    Plugin Author Javier Carazo

    (@carazo)

    Anyway, this is strange. The error you report is from import. Not in the export process.

    I have just fixed it but it should not affect the export process.

    Thread Starter ccoops

    (@ccoops)

    Hi @carazo

    Still on the export we have the same issue. Import is fine.
    I am not sure if this helps but this is the url after we click ‘download’
    https://orangelearn.com/wp-admin/tools.php?role=administrator&columns&from&to&delimiter=COMMA&datetime_format=Y-m-d+H%3Ai%3As&action=acui_export_users_csv&security=045856c3ab&_wp_http_referer=%2Fwp-admin%2Ftools.php%3Fpage%3Dacui%26tab%3Dexport

    Thanks,

    Plugin Author Javier Carazo

    (@carazo)

    In export you should not have an url. This is a JS operation.

    It seems you have a problem in your JS console (I told it before). Could you check the console on your browser please?

    Thread Starter ccoops

    (@ccoops)

    @carazo

    On the import tab page we have this error but we can still import:

    load-scripts.php?c=0&load[chunk_0]=regenerator-runtime,wp-polyfill,wp-hooks,jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.8.2:12 Uncaught TypeError: $(...).select2 is not a function
    at HTMLDocument.<anonymous> (admin.php?page=acui&tab=homepage:556)
    at e (load-scripts.php?c=0&load[chunk_0]=regenerator-runtime,wp-polyfill,wp-hooks,jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.8.2:12)
    at t (load-scripts.php?c=0&load[chunk_0]=regenerator-runtime,wp-polyfill,wp-hooks,jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.8.2:12)

    On the export tab page we don’t have any errors but we can’t export.
    When we click ‘download’ on the export page no script is generated it seems.
    Thanks,

    Plugin Author Javier Carazo

    (@carazo)

    @ccoops,

    This is not related but this is another problem because the select2 is loaded in every site. But this is a problem of your site. I have tested in different site sand select2 is properly loaded in every one.

Viewing 8 replies - 1 through 8 (of 8 total)
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