Export doesn’t work

  • Resolved Matth_Ftw

    (@matthftw)


    2 years, 6 months ago

    Hello @vmarko ! I hope you’re doing well.

    I’m trying to export my configuration from the settings Import/Export, but I have a “503 Backend fetch failed” message… Do you know where it can come from?

    And, I’m not using it, but I’ve seen that the “configuration guide” is not working -> “Could not update configuration. Please reload the page to try again or click skip button to abort the setup guide.” It stops after the cache test.

    Cheers!

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @matthftw

    Thank you for reaching out and I am happy to assist you with this.
    As for the Configuration guide, you should check the console errors and see, if once the guide is initiated, you are getting some ajax 404 errors. This is most likely related to the export configuration also.
    You can backup the wp-content/w3tc-confin/master.php file which contains the W3 Total Cache configuration instead.
    I hope this helps!

    Thanks!

    Thread Starter Matth_Ftw

    (@matthftw)

    Thanks @vmarko ! I will keep the master.php ??

    I’m looking for errors on the configuration guide and come back to you if i find any ??

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @matthftw

    Thank you for the imformation.
    Glad I was able to help!

    Thread Starter Matth_Ftw

    (@matthftw)

    Hi again @vmarko !
    I think I have one error in the console. How can I share it to you?

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @matthftw

    Sorry for the confusion. I meant that once you inspect the page and reload it, you should check the network tab just after the guide is initiated if there are 404 ajax responses showing. Those should be at the bottom of the list under “Name”

    You can take a screenshot and share it with https://imgur.com/

    Thanks!

    Thread Starter Matth_Ftw

    (@matthftw)

    Hey @vmarko !
    I’m sorry, I think that’s not what you expected: https://imgur.com/a/vvKauWe

    Tell me if it’s ok or I have to check it again!

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @matthftw

    Yes, this is showing exactly what I suggested.
    503 Service Unavailable server error response code indicates that the server is not ready to handle the request. Once the Guide is initiated, W3TC sends an ajax request, and as you can see the server is not processing the request for some reason.
    There is a chance that some other plugin or security plugin is blocking the request so you may try to disable the plugins one by one and see if there is any kind of conflict.
    I hope this helps!

    Thanks!

    Thread Starter Matth_Ftw

    (@matthftw)

    Awww Damn I see, it can be wordfence or wp hide.
    Thanks, I will try that!

    Thread Starter Matth_Ftw

    (@matthftw)

    Apparently it’s not coming from Wordfence and the firewall. It could be WP Hide but I can’t disable it or it would break everything :/

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @matthftw

    Thank you for yoru feedback.
    I’ve checked the WP Hide plugin and as I can see, it could cause problems with what you are describing.
    The Setup wizard is for new users. Testing the various settings like Page Cache, Object Cache, etc, and available caching methods.
    If you cannot afford to disable the mentioned plugin for testing, let me know if you have any questions about the configuration and settings.
    You can also check out our documentation here.

    Thanks!

Viewing 10 replies - 1 through 10 (of 10 total)
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