Export doesn’t download anything. Not working.

hi Jaime

I googled “allowed memory size of wp-includes/meta.php on line 838” and saw some topics.

I’m not sure if theme or another plugin eats memory, but you can try add in the wp-config.php file
define('WP_MEMORY_LIMIT', '512M');

thanks, alex

Now I’m not getting that error on error.log but still having the same behaviour: An empty alert window, after 0% trackbar, and anything downloaded.

I can see on /tmp directory that the files have been created but none of them have any data, only the columns name.

Any idea..?

hi

could you switch format to json ?

Same result. Now the file generated on /tmp has only one byte: ‘[‘

What plugins do you use ?

Could you turn off caching plugins if you use it ?

Turning off WPRocket doesn’t fix the issue. Same behaviour.

Here’s the plugin list:

Advanced Order Export For WooCommerce
EWWW Image Optimizer
Fusion Core
Google Tag Manager for WordPress
Pasarela Stripe para WooCommerce
Widget Logic
WooCommerce
WooCommerce EU VAT Number
WooCommerce Helper
WooCommerce Multilingual
WooCommerce One Page Checkout
WP fail2ban
WP Rocket
WP-Client
WP-Client: Estimates/Invoices
WP-Client: Login Logs
WP-Mail-SMTP
WPML Media
WPML Multilingual CMS
WPML String Translation
WPML Translation Management
Yoast SEO

hi

Could you setup staging/test subdomain(for example via Duplicator plugin)
and provide access to it ?

thanks, alex

Where can I send you the credentials? An email or something?

[email protected]

But I won’t be able to review it till tomorrow

you have ~8k users, I changed algorithm for caching users data.

Thank you so much!

Now it works perfectly. I’ve never seen such an amazing support service, I’m impressed.

Again, thanks

The bug was fixed in 1.2.4

Hi there,

I am still getting this error. I have updated my plugin to 1.2.4 but still I am getting the same error as mentioned above i.e. blank alert box comes up after 40%, 60% etc.

It worked well when I provided a date range of 1 month but if I provide more than that then it breaks. I was about to buy the Pro version for scheduling the exports but when normal export is not working so I am doubtful in purchasing this.

Please let me know if you can help.

Regards,
Puneet

hello Puneet

Could you try “export w/o progressbar” ? Will it fail too ?

Could you check error.log ( in WordPress home folder, or in the cpanel) ?
Do you see any errors ?

“blank alert box comes up after 40%,” is a bit different problem.
thanks, alex

Thank you Alex for replying so fast. I have already tried that as well but that did not work either. I have just deleted and again installed the plugin without any success. Sometimes it goes up to 96% and then it fails.

Error log is having

[13-Dec-2016 05:42:11 UTC] WordPress database error Table ‘c2ipcovl_vlccpersonal.wp_vtprd_purchase_log’ doesn’t exist for query SELECT * FROM wp_vtprd_purchase_log WHERE cart_parent_purchase_log_id=’3440′ LIMIT 1 made by require(‘wp-blog-header.php’), require_once(‘wp-includes/template-loader.php’), include(‘/themes/vlcc/page.php’), the_content, apply_filters(‘the_content’), call_user_func_array, do_shortcode, preg_replace_callback, do_shortcode_tag, call_user_func, et_pb_section, do_shortcode, preg_replace_callback, do_shortcode_tag, call_user_func, et_pb_row, do_shortcode, preg_replace_callback, do_shortcode_tag, call_user_func, et_pb_column, do_shortcode, preg_replace_callback, do_shortcode_tag, call_user_func, et_pb_text, do_shortcode, preg_replace_callback, do_shortcode_tag, call_user_func, WC_Shortcodes::checkout, WC_Shortcodes::shortcode_wrapper, call_user_func, WC_Shortcode_Checkout::output, WC_Shortcode_Checkout::order_received, wc_get_template, include(‘/themes/vlcc/woocommerce/checkout/thankyou.php’), do_action(‘woocommerce_thankyou’), call_user_func_array, VTPRD_Parent_Cart_Validation->vtprd_post_purchase_maybe_before_thankyou

but I don’t think that it has anything to do with this.