Expired subscriptions being exhibited as active
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Hello guys,
I’m facing a very strange behavior with my customers subscriptions. We have three configured plans and some customers already reached his expiration date and PMS didn’t change subscription status to expired… for some reason it keeps showing us the subscription as active.
Once I saw this issue, I did some queries and figured out that several customers which should have expired signature still has access to logged in area.
Have you ever see this behavior before ?
Print screen of subscription details.
Regards,
Patrick
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Viewing 3 replies - 1 through 3 (of 3 total)
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